Insurance Service Representative - Lansing
17 hours ago
Job description
As a member of the Customer Service Center team, you will be responsible for creating an outstanding service experience for both independent insurance agents and their customers (insureds).
This is a consultative role focused on customer education, resolution of complex inquiries, and the recommendation/offering of personal lines Property & Casualty (P&C) products to ensure complete customer protection.
Key Responsibilities and DutiesHandle all calls, making appropriate decisions and taking action with minimal assistance.
Counsel, educate, and provide accurate insurance advice, researching and resolving problems for customers and agents.
Effectively resolve escalated and/or complicated customer concerns related to policy and billing issues.
Process policy change, policy issuance, and policy payment plan changes online, received through various channels, within specified guidelines.
Qualifications and Requirements
Active Property and Casualty License or PL (Personal Lines) Producer License is REQUIRED.
2+ years of experience in a Personal Lines and/or P&C industry role
Hardwired Ethernet connection speeds of 10 mbps upload and 50 mbps download are required for remote work
Schedule:
Monday through Friday (7:00 AM to 9:30 PM Eastern time) and a rotating Saturday (9:00 AM to 5:00 PM)
Compensation & Benefits
We believe in rewarding dedication with stability and growth.
Compensation:
Starting pay rate of $25.00/hour during the initial period, with a conversion salary target of up to $53,000 upon permanent hire (typically within 4–6 months).
Flexible Work:
Hybrid schedules (Tue–Thu in-office preferred) or 100% remote options available.
Wellness & Security:
Comprehensive medical, dental, and vision insurance, plus a 401(k) plan.
Growth Support:
Robust on-the-job training, ongoing mentorship, and a clear path to permanent career placement.
Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.
medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
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