Customer service representative - Boston, United States - Quality Forensic Solutions

Description

Job Description

Job description
We're looking for friendly and helpful individuals to join our team as Remote Customer Service Representatives. Your main role will be to assist our customers over the phone, email, or chat, helping them with any questions or issues they may have. If you enjoy talking to people and solving problems, we'd love to have you on board

Responsibilities

*Answer phone calls, emails, and chats from customers promptly and courteously.

*Listen carefully to customers' questions or concerns and provide accurate and helpful responses.

*Assist customers with placing orders, tracking shipments, processing returns, and resolving product or service issues.

*Use our customer service software to document interactions and follow up with customers as needed.

*Collaborate with other team members to resolve complex issues and improve overall customer satisfaction.

*Stay up-to-date on product knowledge, company policies, and customer service best practices.

*Handle customer complaints and escalations professionally and efficiently.

*Identify opportunities to upsell or cross-sell products or services to customers when appropriate.

Requirements

*Excellent communication skills, both verbal and written.

*Ability to empathize with customers and remain calm and patient, even in challenging situations.

*Strong problem-solving skills and the ability to think quickly on your feet.

*Comfortable using computers and customer service software.

*Ability to work independently and as part of a remote team.

*Reliable internet connection and a quiet workspace conducive to remote work.

If you are interested in joining our team as a Customer service representative, please submit your resume. We look forward to hearing from you