Leasing & Resident Associate - Lawton, United States - Corvias

Description

Who We Are

Corvias' property management philosophy is simple. We take a holistic, "resident first" approach to housing and maintenance so our partners can focus on their core mission, whether it's educating students or maximizing military readiness. For more than 20 years, we've used that approach to create safe, high-quality places to live, learn, work and interact for our partners' residents throughout the U.S. If you want to contribute to a team dedicated to making a difference in the lives of the people we serve, we'd like to talk to you. Corvias can help you build a rewarding career that values superior customer service skills, innovation, and hard work. We'll also provide you with abundant opportunities for professional growth and giving back.

How You'll Contribute to the Team

The Leasing & Resident Associate performs initial sales and customer account management duties. This role is accountable for achieving revenue, occupancy, retention, and resident satisfaction targets.

Primary Responsibilities:

• Effectively and accurately convey the benefits of residing in the Corvias community by maintaining in-depth knowledge of Corvias product, market-ready inventory, residential market conditions, and competitor communities.
• Achieve revenue goals by demonstrating the value of community features as they relate to the customer's unique needs and showing the variety of market-ready homes available to close the sale while adhering to company policies and fair housing guidelines.
• Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines.
• Perform the resident move-in, move-out, and eviction processes, including all associated inspections, notifications, and paperwork.
• Perform basic accounting and collections activities; maintain the tenant ledger to track all revenue and expense associated with each lease agreement.
• Promote a high quality living environment by monitoring resident compliance with community policies, including enforcing standards and educating residents about policies, as needed.
• Ensure residents receive timely information about community events, programs, and initiatives.
• Achieve retention goals by proactively informing residents about lease renewal options and cross-community relocation opportunities; execute the lease renewal process.
• Project a positive image of the community by reporting defects and spot cleaning the tour path, common areas, model and available units.
• Accurately and thoroughly process applications for residency, prepare lease agreements and occupancy-related paperwork.
• Perform administrative duties, such as answering phones, maintaining files, and performing data entry.
• And other duties as assigned.
• Minimal out-of-town travel required.

Role specific qualifications include:

• 2+ years of prior work experience in sales, leasing, hospitality or customer service.
• Demonstrated ability to generate customer leads and retain customer base by securing account or contract renewal
• Proven track record of maintaining a close ratio at or above industry average for the product and market, while maximizing revenue through cross-selling, upselling, and the limited and strategic offer of concessions.
• Proven ability to learn and comply with legal and contractual requirements, including proven success ensuring customer compliance with contract terms; strongly prefer experience with collections, evictions, or fee assessments.
• Demonstrated ability to resolve customer complaints by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the customer.
• Demonstrated ability to organize activities and manage time efficiently to meet commitments and adapt to changing priorities, including unscheduled customer interactions in person and via phone and accommodating customer requests to reschedule appointments.
• Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to maintain professionalism.
• Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
• Valid driver's license.
• Ability to work weekend and evening hours
• Minimal out-of-town travel required.

Role specific competencies:

• Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
• Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
• Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
• Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
• Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Exceptional Benefits for Exceptional Team Members

As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

Corvias employees are eligible for:

• A choice between two benefit-rich medical, dental and vision plans
• 401(k) with immediate 100% vesting and contribution match
• Generous paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• Tuition reimbursement to support growth and development
• 100% paid life and AD&D insurance
• Short-term and long-term disability coverage
• Maternity leave
• Paternity Leave
• Military Leave
• Flexible Spending Accounts (Health and Dependent Care)
• Complimentary Employee Assistance Program

Corvias Corporate Services, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws.

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Qualifications
Licenses & Certifications Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)