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Marketing & Customer Support Manager
3 weeks ago
CFR Engines Inc. Pewaukee, United StatesCFR Engines, Inc. is a leading manufacturer known for its commitment to innovation, quality, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-notch products to our customers worldwide. As we continu ...
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Marketing & Customer Support Manager
6 hours ago
Northstone, Inc. Pewaukee, United StatesJob Description · Job DescriptionMarketing and Customer Support Manager · Responsible for driving customer service, marketing and brand awareness and product preference by:Developing and deploying product/marketing strategies that effectively articulate the company value proposit ...
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Customer Support Manager
3 weeks ago
Homebase Limited Pewaukee, United StatesHi, Future Homie · As a Homie, you'll be part of an · unstoppable · team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. Were revolutionizing the way small businesses manage their teams and grow their business. Wha ...
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Marketing & Customer Support Manager
3 weeks ago
CFR Engines Inc. Pewaukee, United StatesAre you ready to take your career to the next level? CFR Engines, Inc. is a leading manufacturer known for its commitment to innovation, quality, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-not ...
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Marketing & Customer Support Manager
3 weeks ago
CFR Engines Inc. Pewaukee, United StatesAre you ready to take your career to the next level? CFR Engines, Inc. is a leading manufacturer known for its commitment to innovation, quality, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-not ...
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Manager - HUC Support
3 weeks ago
Froedtert Health Milwaukee, United States Full timeDiscover. Achieve. Succeed. #BeHere · Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility. · This job is ON - SITE. · FTE: · Shift: Shift 1 · Job Summary: · Coordinates the non-clinical and delegated management components of the Health Unit Coordinator Department o ...
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Regional Business Support Manager
2 weeks ago
Metso Outotec Waukesha, United StatesJoin an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues ...
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Regional Business Support Manager
2 weeks ago
Metso Outotec Waukesha, United StatesJoin an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. · At Metso, you will be supported by our inclusive culture and a network of collea ...
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Post Order Support Manager
3 weeks ago
Eaton Menomonee Falls, United StatesEaton's ES AMER PCS ICD division is currently seeking a Post Order Support Manager. This is a remote role, based out of our Menomonee Falls, WI location. · The Division Post Order Support Manager will be a key member of Industrial Control Division's commercial team responsible fo ...
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Manager, Administrative Support
1 week ago
BMO Financial Group Milwaukee, United StatesPerforms a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their direct reports. The role provides general offices services ensuring all administrative and operational process ...
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Manager, Administrative Support
6 days ago
BMO (Bank of Montreal) Milwaukee, United StatesApplication Deadline: · 06/20/2024 · Address: · 790 N Water Street · Job Family Group: · Business Management · Performs a variety of administrative and clerical tasks, financial and human resources administration and provides professional support to one or more Managers and their ...
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Wisconsin Community Services Pewaukee, United States Part timeJob Responsibilities: Position Summary: The Certified Peer Specialist is a person who has lived the experience of mental health, substance use or co-occurring needs, is in recovery, has had formal training in the peer specialist model of support, and has passed the State of Wisco ...
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Program Manager
3 weeks ago
gener8tor Pewaukee, United StatesTo be considered for this position, please apply on our Careers Page here: · Program Manager - gBETA Applied AI Lab · Location: Pewaukee, WI · Salary: $60,000 - $70,000 · Description · gener8tor is a nationally-ranked venture capital firm and accelerator. · gBETA is a 7 week fre ...
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Senior Human Resources Business Partner
1 week ago
Keurig Dr Pepper Inc. Pewaukee, United StatesAre you ready to join a growing, dynamic company? Keurig Dr Pepper is a modern beverage company, with more than 125 brands people know and love. We challenge the usual and always push beyond the expected. We are building a culture that is our competitive advantage – one that is g ...
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Director of Rehabilitation
1 day ago
Enhance Rehabilitation Pewaukee, United StatesEnhance Rehabilitation - Enhance Rehabilitation is now hiring a Director of Rehab to oversee rehabilitation services in one or more of our service locations · Enhance Rehabilitation is dedicated to providing quality rehabilitation services to our patients. Our goal is to provide ...
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Director, Product Management
3 weeks ago
Generac Power Systems Pewaukee, United States Full timeCompany Generac Power Systems · Name Director, Product Management - Battery Portable Power · Req # 65126 · Employment Type Full Time · Shift 1st · At Generac, Our People help make the world safer, brighter and more productive. United by our Values, people with diverse backgrounds ...
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Entry Level Phlebotomy
1 week ago
Biolife Plasma Services Pewaukee, United StatesBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I subm ...
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Part-Time Recruiting Consultant
2 weeks ago
The Panaro Group Pewaukee, United States Part timeJob Description · Scope of Responsibilities: · Professional recruiting consultant, building relationships with our client hiring managers and HR Managers · Manage a requisition load of 2 to 10 jobs · Participate in in-depth recruiting kick-off calls with hiring managers · Comfort ...
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Senior Financial Analyst
3 weeks ago
HungerRush Pewaukee, United StatesWho We Are · HungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital orde ...
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Senior HR Director
1 week ago
Educated Solutions Corp Pewaukee, United StatesOur Client, a specialty contractor in barriers and markings is seeking to add a Senior HR Director to their leadership team. This role will work ONSITE in Pewaukee, WIand will work standard hours M-F. This is a full-time role that maintains an executive seat among 9 other leaders ...
Customer Support Manager - Pewaukee, United States - Homebase Limited
Description
Hi, Future HomieAs a Homie, you'll be part of an
unstoppable
team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We're revolutionizing the way small businesses manage their teams and grow their business.
What this means for you is a shared passion for innovation and making a difference for the people we serve.
So what do you say, will you join us on our mission to empower small businesses?The Job
Reporting to the Sr.
Director of Payroll Operations, you will take leadership of a small team of Customer Support Representatives, help them define processes, and prepare the team for scale.
This is a new branch-off team at Homebase and we need someone who has experience managing customer support teams that support small businesses with SaaS software via phone, email, and chat.
You will be supporting our customers post-implementation with any questions they have about the Homebase product in general including payroll.
You manage the team's performance through measurement of productivity and quality and make recommendations on how to improve quality and scale effectively.
You'll directly plan and implement preparations for the End of Year season supporting customer needs.over-prepared for our customers' End of Year payroll needs.
You have a passion for small businesses and helping them succeed.
You have experience leading a small (but mighty) customer service team, both with in-house employees and agents through a vendor, and like to forge the best path for growth.
You are not afraid to roll up your sleeves and help customers.
You like to solve problems and can move fast.
You love working in an unstructured, fast-paced environment and you aren't afraid of change or leading your team through change.
You have experience supporting payroll software (not just running payroll for a company) and love the complexities of payroll and the ease it brings customers.
Managing the performance of a team of Customer Support Representatives
Optimizing team resources to meet volume demands of payroll customers across multiple channels - email & phone
Tracking and owning support metrics like ticket volume, average handle time, first call resolution, service level, agent occupancy, etc.
Serving as an advocate for Payroll Support and our customers. Partner with Product, Engineering, and other internal teams to ensure our customers' needs are met.
Managing support escalations, and creating escalation procedures
Building out Customer Support standard operating procedures for Payroll
Developing a training regimen for new hires
Hiring and train new Payroll Support Specialists
Managing vendor relationships
You are a bar raiser, which means you come with
2+ years of customer support management experience
2+ years of payroll product support experience
Knowledge of payroll and payroll support
A goals over-roles attitude - you do what it takes, not what's in your job description
Experience supporting small businesses
Data focused mindset
Sharp intelligence and computer skills
Ability to adapt in a dynamic and growing organization
You stay calm under pressure and you can de-escalate escalated situations and customers
Solid educational background together with real-life wisdom and achievement
Set high standards for yourself matched with exceptional interpersonal skills
Self-motivated and comfortable working collaboratively and autonomously - excited about striving toward team and individual metrics.
Enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change
What We Offer
Stock Options - Everyone is an Owner
401(k) program + 4% company match
Employer supplemented Medical, Dental, and Vision Insurance Plans
20 days of accrued PTO, annual paid holidays, and paid volunteer time off
Continued learning and development stipend
Paid life insurance
Short- and long-term disability coverage
Paid parental leave after 1-year of service
Commuter benefits
Flexible spending account (FSA) options
Top-of-the-line equipment and stipend for workspace setup
Work from home Monday, Thursday, & Friday
Meals provided at our vibrant workspaces
Team offsites and monthly opportunities to engage with fellow Homies
What to Expect During the Interview Process
Meet the Talent Acquisition team,
Lauren B.
Meet the Hiring Manager,
Ben M.
Meet with a peer,
Tracey J.
Meet the Leadership team,
Cole S . or
Kishore B.
Professional Reference Checks
Background Check + Offer Stage
Welcome to the team, Homie
Diversity, Equity, and Inclusion at Homebase
At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture, and walk of life can be their full selves.
Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you're close to what we're looking for (even if you don't meet 100% of the qualifications), we encourage you to applyAbout Us
Our mission is to make small business teams unstoppable.
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more.
More than 100,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers.
As the leader in small business team management, Homebase tracked 1+ billion hours for 2.5+ million workers last year.Homebase is based in San Francisco, Houston, Denver, and Toronto. We are backed by leading venture investors
L
Catterton Growth, Emerson Collective, Notable Capital, Bain Capital Ventures, Khosla Ventures, Baseline Ventures, Cowboy Ventures, Bedrock Capital, and PLUS Capital.
We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law.
Homebase is proud to be an equal-opportunity employer and participant in the U.S. Federal E-Verify program.A
ccommodations will be provided during the hiring process
if needed.
Please advise us of any accommodations needed within your application to ensure fair and equitable access throughout the recruitment and selection process.
**Interview Recording Notice:
By participating in interviews with Homebase, you consent to using Metaview, a recording and transcription tool, during the interview process.
Please be aware that all interviews may be recorded and transcribed to evaluate candidates and ensure the quality of our recruitment process.
If you do not consent to be recorded, please inform the Talent Team at the beginning of the call, and appropriate arrangements will be made to accommodate your preference.
Your privacy is important to us, and the recorded interviews will only be used for internal evaluation and assessment of candidates.
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Customer Support Manager professionals in Pewaukee
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Hasan Hamdan
CEO / President / Group General Manager / COO