csr ii - Carson, CA

Only for registered members Carson, CA, United States

41 minutes ago

Default job background
$45,000 - $65,000 (USD) per year *
* This salary range is an estimation made by beBee
Summary/Objective: · In this role, the Customer Service Representative II provides a high level of customer service to internal and external customers by demonstrating prompt, and thorough attention to issues, requests and handling complaints. The CSR II process, route and sched ...
Job description

Summary/Objective:
In this role, the Customer Service Representative II provides a high level of customer service to internal and external customers by demonstrating prompt, and thorough attention to issues, requests and handling complaints. The CSR II process, route and schedule orders within required timeframes and coordinates with the operational staff. CSR II will work within the existing warehouse management systems to track and account for each customer order and communicate between customer and operational staff.

Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Responsible for supporting the operation, including, but not limited to the following activities: Processing Client Orders or Receipts, Order Confirmations, Carrier Communications and Handling General Account Records.
  • Communicate professionally, effectively and promptly with customers by telephone or written to provide information and support regarding the day to day business or whatever the inquiry that may arise by either customer or staff.
  • Active participation in maintaining the data integrity of account information stored in the Company internal systems.
  • Responsible for providing the departmental support functions on Client as assigned.
  • Utilize the facility Information Systems to perform tasks related to Client account, such as, but not limited to: order entry, inventory inquiries, receipt processing
  • Must be able to utilize and accurately complete daily reports and worksheets as required by both Client and Management.
  • Ensuring accurate order entry and release of same information to staff as needed. Answer customer billing questions.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
  • Assist in accurately tracking Client activities and complete daily spreadsheets.
  • Confer with customers by telephone, email or in person to provide information about products and services, shipping and receiving, to take orders or to obtain details of same.
  • Monthly billing responsibilities including close and enter charge codes for orders, receivers/work orders
  • Prepare documents, such as work orders, bills of lading, shipping orders, commercial invoices, master BOL's, packing lists and barcode labels to route materials
  • Must be able to effectively communicate with other Associates, Supervisors, Managers and Senior Management.
  • Other duties as assigned
    • Core Behaviors:
    Demonstrate to comply with Custom Goods' Core Behavior:
  • Servant Leadership
  • Passion for Excellence
  • Integrity
  • Resilient
  • Intense Safety Focus
  • Trust
    • Required Education and Experience
  • High school diploma or GED and two years' related experience.
  • Experience in distribution/fulfillment environment is preferred.
  • Knowledge of Microsoft Office/Outlook/ Warehouse Management System (WMS)
  • Have excellent oral and written communication skills
  • Ability to cross train others
  • Excellent data entry skills. Ability to pay close attention to detail for typing, filing, sorting and proofing.
  • Must be able to be professional at all time and flexible with changing situations.
  • Must be able to communicate effectively orally and in writing
  • Upholds organizational values
    • AAP/EEO Statement: Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
    This commitment extends to all aspects of Custom Goods' employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

    Similar jobs

  • Work in company

    csr ii

    Only for registered members

    In this role the Customer Service Representative provides a high level of customer service to internal and external customers by demonstrating prompt thorough attention to issues requests and handling complaints. · ...

    Carson Full time

    3 weeks ago

  • Work in company

    csr ii

    Only for registered members

    This role provides a high level of customer service by demonstrating prompt and thorough attention to issues and handling complaints. · ...

    Carson, CA

    3 weeks ago

  • Work in company

    csr i

    Only for registered members

    In this role the Customer Service Representative I provides the first level of customer service to internal and external customers by demonstrating prompt and thorough attention to issues and requests. · ...

    Carson

    1 week ago

  • Work in company

    sca csr 2

    Only for registered members

    The SCA CSR 2 interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner. · Processes and inputs all customer orders ...

    Carson, CA

    3 weeks ago

  • Work in company

    sca csr 2

    Only for registered members

    The SCA CSR 2 interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts etc. · Processes and inputs all customer orders · Produces stock reports to check for product availabi ...

    Carson

    2 weeks ago

  • Work in company

    sca csr 2

    Only for registered members

    The SCA CSR 2 Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. · ...

    Carson

    3 weeks ago

  • Work in company

    sca csr 2

    Only for registered members

    The SCA CSR interacts in · a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, · inventory counts etc.in a courteous and effective mannerSchedule:M-F / 7:00AM to 4:00PM · ...

    Carson, CA

    3 weeks ago

  • Work in company

    csr

    Only for registered members

    · Full-time · Description · We welcome a social assertive individual who has experience in communication with customers. As a CSR you will be responsible to move forward the jobs in all of its stages. Be in constant communication not only with the homeowner but also with the acc ...

    Anaheim, CA $32,000 - $52,000 (USD) per year

    3 days ago

  • Work in company

    csr

    Only for registered members

    We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. · The ideal candidate will be responsible for providing exceptional customer service, · identifying new sales opportunities, · and building strong relationships with clients.U ...

    Sherman Oaks, CA

    1 week ago

  • Work in company

    csr

    Only for registered members

    +Job Summary: · We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. · The ideal candidate will be responsible for providing exceptional customer service, identifying new sales opportunities and building strong relationships wit ...

    Los Angeles $22 - $30 (USD) Full time

    1 week ago

  • Work in company

    csr

    Only for registered members

    We are seeking a highly motivated and customer-focused Customer Service/Sales Representative to join our team.This is an exciting opportunity to work with a dynamic family-oriented company that values innovation, inclusivity, teamwork, and continuous growth. · ...

    Los Angeles $22 - $30 (USD) Full time

    1 week ago

  • Work in company

    CSR - Customer Service Representative

    Only for registered members

    We are looking to bring in an experienced CSR-Customer Service Rep to join our fast growing company. · ...

    Compton, CA

    1 week ago

  • Work in company

    CSR, Dispatcher, and Lien

    Only for registered members

    This position requires exceptional customer service skills to assist customers with their service requests. · ...

    Hawthorne, CA

    1 week ago

  • Work in company

    csr i

    Only for registered members

    The Customer Service Representative I will establish and maintain positive customer relationships. · The role does not have supervisory responsibilities. · Key Responsibilities:Collections and records various data from internal and external sources for purposes of reporting and m ...

    Anaheim

    1 week ago

  • Work in company

    csr i

    Only for registered members

    The Customer Service Representative I will establish and maintain positive customer relationships. In the customer service management system, the CSR I will be responsible for entering customer sales orders and releases. · ...

    Anaheim, CA

    1 week ago

  • Work in company

    CSR/Dispatcher

    Only for registered members

    +The CSR Dispatcher plays a critical role in ensuring effective communication and coordination between customers and field service teams. · +Receiving Customer Calls: · Answering incoming calls from customers seeking assistance or service. · ...

    Los Angeles, CA

    1 month ago

  • Work in company

    csr i

    Only for registered members

    The Customer Service Representative will establish and maintain positive customer relationships. · In the customer service management system, the CSR will be responsible for entering customer sales orders and releases. ...

    Anaheim, California, , United States

    1 week ago

  • Work in company

    Collision CSR

    Only for registered members

    Tesla is seeking a curious, engaging Collision Field Operations Training Instructor to join the Collision Learning & Development (L&D) team. · Deliver training to onboard and support the performance of Collision Estimators CSRs and additional Tesla Collision team members accordin ...

    Huntington Beach $64,600 - $114,000 (USD)

    2 weeks ago

  • Work in company

    Financial CSR

    Only for registered members

    We are looking for someone who has the ability to work directly with our clients. · As a financial CSR, your duties will include creating an estimate of charges based on the treatment plan and presenting that treatment plan to the pet owner. · ...

    Tustin $18 - $23 (USD)

    1 month ago

  • Work in company

    Collision CSR

    Only for registered members

    Tesla is seeking a curious, engaging, and driven Collision Field Operations Training Instructor to join the Collision Learning & Development (L&D) team. You will deliver training to onboard and support the performance of Collision Estimators, CSRs and additional Tesla Collision t ...

    Huntington Beach, CA

    2 weeks ago

    • See more