Helpdesk Support Level II+ - Oak Park - K2 Staffing, LLC

    K2 Staffing, LLC
    K2 Staffing, LLC Oak Park

    5 days ago

    Default job background
    Full time Technology / Internet
    Description

    Job Description

    An IT Solutions Company seeks a Help Desk Support Level II+ Technician in Oak Park, IL. The IT Technician ensures system operation and functionality for end users to accomplish business tasks.

    Duties & Responsibilities

    • Provide timely and effective resolution of end-user issues via telephone, web portal, or email.
    • Provisioning and system setup for new hires.
    • Prioritize incidents and service requests according to defined processes to meet SLAs.
    • Use remote tools and diagnostic utilities to aid in resolving support requests.
    • Perform VPN infrastructure design and administration (PTP, client-based, Encrypted, IPsec).
    • Monitor and manage Microsoft Windows 7/8/10 Operating Systems.
    • Monitor and manage Microsoft Windows Server 2003/2008/2012; Small Business Server 2003/2008/2012; Exchange Server 2003/2007/2010.
    • Work on WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.
    • Server administration via Active Directory, File & Print services, DNS, DHCP.
    • Install antivirus software and ensure virus definitions are up to date.
    • Optimizing and maintaining network software and hardware.
    • Building and deploying file servers and cloud computing solutions.
    • Configuring and deploying VOIP solutions.
    • Manage Microsoft Exchange Server.
    • Monitors alert systems and take appropriate action as per guidelines.
    • Ability to use various messages in an event log to affect repairs.
    • Receive escalated service requests requiring an enhanced response.

    Qualifications & Requirements

    • A minimum of 4 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
    • 2-3 years of experience in a client-facing environment such as sales engineering.
    • Kaseya RMM and Autotask PSA Experience a plus.
    • Excellent verbal and written communication skills and comfortable working with clients at a business level.
    • Possesses strong organizational and time-management skills.
    • Experience writing proposals for and implementation of technical solutions to fulfill business needs.
    • Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
    • Strong understanding of technology and business productivity systems.
    • Experience with RMM tool a plus.
    • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
    • Sales training experience is a plus.

    Ideal Qualifications (not required)

    • CompTIA Net+ and/or CompTIA Security+.
    • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert).
    • CCNA or CCIE-Cisco certifications a real plus.

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