Technical Support Analyst - Boston
5 hours ago
Job description
Be part of something bigger. W.B. Mason is adding a full-time Technical Support Analyst to our teamAbout Our Team
We are committed to providing personalized service and an extensive range of workplace essentials, including office supplies, furniture, janitorial products, and food service items, everything you need to ensure seamless business operations.
Our culture emphasizes trust and strong relationships, prioritizing the promotion of talented individuals from within to foster real growth opportunities for those with aspirations for their careers.
Our team members take pride in being part of a mission that values history, dedication, and collaboration. We invite you to join us and experience the differenceWhat You'll Do
As a Technical Support Analyst, you'll be instrumental in maintaining our desktop computing environment. This involves diagnosing and resolving issues, installing hardware and software, and providing essential IT Helpdesk support.
You'll manage and support the company's PCs, printers, servers, and related equipment, handling everything from user assistance to license tracking and system upgrades.
Your Daily Responsibilities Will IncludeProviding Tier 1 technical support to W.B. Mason employees, addressing IT issues and cases with a focus on quick resolution and user education.
Delivering exceptional customer service by thoroughly understanding problems, identifying root causes, implementing efficient solutions, and conducting follow-ups.
Configuring, setting up, testing, and troubleshooting a wide array of hardware, including desktops, laptops, printers, and mobile devices.
Offering advanced support for software applications, encompassing Microsoft products, third-party software, and internally developed applications.
Prioritizing and organizing incoming support tickets, escalating them to the appropriate support tiers or groups
Conducting occasional on-site visits to W.B. Mason office locations for scheduled support, system upgrades, and new implementations.
What We're Offering Our Technical Support Analyst
Competitive pay
Medical and dependent care
Blue Cross Blue Shield Health Plans with a $0 deductible (in-network) and various design options
Dental
Vision
Flexible spend program
Short- and long-term disability
Company-paid or supplemental life insurance
A 401(k) plan
Company-paid cell phone plan with unlimited texting, calling, and data. You can also add a family member ($55/month per line)
Paid holidays
Apply If You Meet These Qualifications
Flexibility to work slightly varying shifts to provide proper coverage
Understanding of general IT concepts and a passion for technology
Strong working knowledge of Microsoft Windows and Microsoft Office suite
Strong knowledge of network environments, including the ability to recognize and diagnose connectivity problems ranging from local to domain organizational outages
Ability to deliver excellent customer service and effectively problem solve and troubleshoot technical issues remotely as well as in-person
Ability to thrive in a fast-paced, technically challenging, and constantly changing environment
Ability to manage multiple tasks with different priorities
Ability to lift up to 50 pounds
Ability to travel 10-20% of the time
Meet the qualifications listed above? Then hit apply - we're ready for you to become our Technical Support Analyst
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