Senior Manager, Marketing - San Francisco, United States - Compass

Description

At Compass, our mission is to help everyone find their place in the world.

All potential candidates should read through the following details of this job with care before making an application.

Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients

Please Note:

This a 100% onsite position reporting into our San Francisco Office If you're a strategic thinker passionate about harnessing creativity to drive business growth, this is a fantastic opportunity for you We're looking for someone who thrives in blending powerful communication and smart product marketing tactics into programming and systems to up-level customer and staff experiences.

We are seeking a self-starter to spearhead our dynamic team, ensuring our creative endeavors not only meet the current demands but also further differentiate our offerings.

This is a unique opportunity to shape the strategic direction of our brand, services, and operations.

The Senior Manager of Marketing & Design Operations will report to our Head of National Marketing & Design, and will enable the National Marketing & Design machine.

The primary focus is retention and increasing the value of our services to our 29,000 customers.

This role plays a crucial part in optimizing and enhancing our existing services and exciting our700-person regional team members about those products & offerings through smart GTM activities.

The secondary responsibility is to create ease & efficiency in our support operations.

Positioned at the nexus of our centralized creative studio & regional field marketing organizations, this team member plays a crucial role in driving results via creative & service excellence

Your Role and Impact:

Strategic Leadership:
You'll oversee staff-facing and agent-facing programming, developing strategies that enhance our reach and effectiveness.

Your vision will guide the "Market the Marketing Team" activities, driving our go-to-market strategy, planning, and timeline with precision

Communication and Mobilization:
A key part of your role will be mobilizing GTM activities pre- and post-launch, effectively socializing Creative roadmap initiatives and progress with cross-functional partners to ensure alignment and collaboration

Feedback Mechanization:

You'll spearhead the collection and analysis of feedback from various regions, utilizing NPS/CSAT data to identify opportunities for improvement.

Your partnership with Product and Engineering will address limitations, resolve issues, and manage feature requests, enhancing our offerings based on customer insights

Operational Excellence:
Drive the operationalization and monetization of national offerings, analyzing regional custom requests to uncover new opportunities.

You'll ensure consistency across our offerings, manage paid opportunities, and define a clear billing process for adherence

Project and Issue Management:
Oversee and resolve regional issues, monitor design spend overages, and coordinate branding efforts and marketing integration for mergers and acquisitions

Process Improvement:
Audit and optimize regional processes, roll out new processes ensuring full adoption, and maintain up-to-date knowledge bases to support adherence

What We're Looking For:

5+ years of work experience in internal creative teams / creative agency environments 3+ years of managerial and leadership experienceDemonstrated track record of delivering business outcomes via creative solutionsExtensive experience in leading internal communications, programming, and operational initiatives in a creative contextDemonstrated ability to manage go-to-market strategies and cross-functional projectsStrong analytical skills, with experience in feedback analysis and process optimizationProven track record in managing customer and operational escalationsExcellent communication skills, capable of engaging effectively with diverse teamsExperience with tools such as Workfront, Zendesk, or equivalent for project and issue managementA strategic mindset, capable of seeing the big picture while paying attention to the finer detailsThe base pay range for this position is $150,000-$160,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits.

Base pay is based on market location.

Minimum wage for the position will always be met.

Perks that You Need to Know About:
Participation in our incentive programs (which may include where eligible cash, equity, or commissions).

Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive.

Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility.

As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants