Supervisor - Shipping/Receiving & Warehouse (Full-time) Indiana University Bookstore - Bloomington, United States - Bned

Description

** Supervisor - Shipping/Receiving & Warehouse (Full-time) Indiana University Bookstore**

**Job Category****:** Supervisor **Requisition Number****:** SUPER021730 Showing 1 location **Job Details**

**Description**

Barnes & Noble College is a retail environment like no other uniquely focused on delivering outstanding customer service. Our stores can carry everything from text and trade books, technology, and school supplies to clothing, regalia, and food-- everything a college student desires, their parents want, and our faculty needs. A Supervisor should support the management team, be a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver.

As a Supervisor in the web fulfillment area you will spend the majority of your time between a warehouse setting and the sales floor ensuring the store has the products to service our customers. You must be knowledgeable about department and store operations; Web order / First Day Complete web fulfillment and resolving problems all while being part of a company that is consistently rated as a great place to work - and where employees love what they do.

**Expectations:**

Examine shipments and compare with records, such as invoices or orders, to verify accuracy.

Ensure all incoming and outgoing online orders and returns are handled promptly and tracked thoroughly.

Record shipment data, determine space requirements and position of shipments, manage damage, or discrepancies, for reporting, accounting, and record keeping purposes.

Serve as a resource for select special-order-only merchandise, to ensure prompt and accurate processing for these orders.

Assist in the fulfillment of customers online orders, resolve customer service questions relating to online order issues, and escalate problems to the management team when necessary.

Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.

Correspond with established representatives to rectify problems, such as damages, or shortages.

Pack, seal, label, or affix postage to prepare materials for shipping.

Assist with the maintenance of the website catalog.

Use hand tools, power tools, online shipping services, or postage meters.

Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members and to serve as the Manager-on-Duty in the absence of the manager or at satellite locations.

Assist with assigning work and providing focused direction to booksellers to manage and accomplish multiple projects to ensure the proper execution of the workload.

May process sales transactions involving cash, credit, or financial aid payments.

Includes driving box truck to make deliveries at our different locations in town.

Full-time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.

**Physical Demands:**

Frequent movement within the store to access various departments, areas, and/or products.

Ability to remain in a stationary position for extended periods.

Frequent lifting.

Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Driving box truck.

**COVID-19 Considerations:**

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

**Qualifications:**

2+ years experience in a retail setting or in e-commerce preferred.

High school diploma/GED required.

Outstanding customer service skills to match customers to products that meet their needs.

High attention to detail and strong time management skills.

Intermediate reading, writing, accounting, and computer skills required.

Experience with online ordering systems preferred.

Strong interpersonal, communication, and problem-solving skills.

Ability to work a flexible schedule including evenings, weekends, and holidays.

**Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.**

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