Technical Support Specialist I - Fort Myers, United States - Xplor Technologies, LLC
Description
**Technical Support Specialist I**
Fort Myers, FL, USA
Full-time
Role type: Individual Contributor
Department: Customer Support
Division: Field Services
**Company Description**
Take a seat on the Xplor rocketship and join us as a **Technical Support Specialist I** in **Ft. Myers, FL** to help people succeed across the world.
From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.
**Job Description**
Youll join Xplor Field Services - the team that develops business management software for the Field Service Industry. We offer business owners an all-in-one software system, which handles scheduling, invoicing, and customer service responsibilities. Our software helps thousands of contractors and field service entrepreneurs build highly profitable businesses with less stress, and better control over their growth.
As a **Technical Support Specialist**, you are responsible for assisting customers with the highest level of customer services through verbal and written communication, while also ensuring higher tiered support clients are assisted in a timely manner.
Resolve incoming client inquiries through verbal and written communication
Use tact and diplomacy to navigate difficult situations and turn them into opportunities for superior customer service
Become technical experts of FieldEdge and competitor software systems
Ensure thorough diagnosis of underlying client issues not stopping at the what, but drilling down into the how and why
Educate customers on best practices
**Qualifications**
You pride yourself on delivering the highest level of customer service
You have a knack for figuring out technical issues
Going above and beyond is your modus operandi
You value teamwork
You are looking for a buzzing environment where your entrepreneurial spirit can flourish
**Additional Information**
Our four core values - Make life simple, build for people, move with purpose and create lasting communities - are key to who we are and guide us from how we hire to how we recognize our team members.
**Some of the perks of working with us:**
Unparalleled opportunities to learn and accelerated career development
A collaborative, team environment with people who truly love what they do
Unlimited paid time off plus 3 day paid volunteer days per year
12 weeks Gender Neutral Paid Parental Leave
Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
Educational reimbursement
Access to mental health support
***Our hub locations provide:***
Engagement activities such as field days, monthly company lunches, quarterly events, and department outings
Regularly sanitized environment with protective equipment
Dog Days
Catered lunches plus free snacks and drinks
Ping pong, foosball, basketball and other onsite games
Weve recently expanded our reach by merging the two software and payments powerhouses TSG and Clearent. The resulting company is Xplor Technologies serving over 82,000 businesses that processed over $27 billion in payments, operating across 158 countries in 2020.
Xplor is headquartered in the United States in Atlanta, GA, with operations across North America, Australasia, Europe, and the United Kingdom. We now have over 2,000 Xplorers, working across five everyday life verticals: Education, Health and Fitness, Boutique Wellness, Field Services and Personal Services.
All your information will be kept confidential according to EEO guidelines.
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*Xplor is proud to be an Equal Employment Opportunity employer.* *We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community.*
*All Information will be kept confidential according to EEO guidelines.*
*Were committed to replying to each application and look forward to getting in touch with you soon.*
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Technical Support Specialist I
Fort Myers, FL, USA
Full-time