Head of Customer Experience - San Francisco

Only for registered members San Francisco, United States

3 weeks ago

Default job background
$185,000 - $250,000 (USD)

Job summary

We're looking for an experienced customer experience leader to join our team in San Francisco. You'll own end-to-end customer experience - COIs, endorsements, renewals, claims coordination
, billing escalations,
carrier follow-ups,
quality,
and trust.
  • You've been in a CX/Ops role during hypergrowth-you know what breaks at 10x
    ,
  • You've built systems that survive extreme scale,
  • You're comfortable in a real software development cadence: specs,sprint planning,UAT,

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