Head of Customer Experience - San Francisco
3 weeks ago

Job summary
We're looking for an experienced customer experience leader to join our team in San Francisco. You'll own end-to-end customer experience - COIs, endorsements, renewals, claims coordination, billing escalations,
carrier follow-ups,
quality,
and trust.
- You've been in a CX/Ops role during hypergrowth-you know what breaks at 10x
, - You've built systems that survive extreme scale,
- You're comfortable in a real software development cadence: specs,sprint planning,UAT,
Job description
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