Customer Relations Representative - Eden Prairie, United States - Starkey Canada
Description
** Customer Relations Representative**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO03629 Showing 1 location **Job Details**
**Description**
Starkey Hearing Technologies is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Starkey is the only American-owned and operated provider of hearing technologies. We have more than 5,000 employees, operating in 24 facilities and doing business in more than 100 markets worldwide.
The Customer Relations Representative is responsible for engaging with customers to process sales orders and respond to customer requests in a fast-paced environment. Our comprehensive training program provides the technical knowledge to consult with our customers to ensure product requests meet patient needs. This is an ideal position for a career minded Customer Service professional or someone looking to gain experience for other positions within Starkey.
**You will work one of the following shifts: 10:30am-7:00pm, 9:30am-6:00pm or 8:30am-5:00pm. All shifts are Monday-Friday.**
**Our Culture:**
Our mission is to serve our customers better than anyone else by forming a solid foundation of trust with both our internal and external customers
Extremely talented group of professionals dedicated to exceeding customer expectations
Positive attitudes create a positive and fun workplace
Committed and accountable to teammates and customers
Team before self
Serve with passion, purpose, and excellence
Dedicated to individual professional and personal growth.
**Job Duties:**
Serve and advise Audiologists and Hearing Care Professionals to provide the gift of hearing
Work within numerous systems to process and manage hearing aid orders
Continually work to develop customer service skills
Communicate complex messages to customers clearly and professionally
Identify and anticipate customer requirements, expectations, and needs
Build lasting relationships with customers
Experience:
Professional Customer Service experience
Professionalism in appearance, demeanor, and communication
Excellent communication skills and ability to resolve conflict
Previous experience where attention to detail is necessary for job success
Demonstrated ability to comprehend technical product knowledge
Strong computer foundation with ability to multi-task between numerous applications
Proven record of exceeding customers expectations in a fast-paced environment
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)