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Dealer Experience Specialist - Renton, United States - PACCAR

PACCAR Renton, United States

2 weeks ago

Description

Requisition Summary

The Dealer Experience Specialist's primary function is to provide a high level of support to our network of Kenworth and Peterbilt Dealers by troubleshooting any order issues and supporting a variety of inquiries received via web and phone. These requests are related to order placement, order modification, expediting, shipping, availability and pricing.

Job Functions / Responsibilities

Advise Dealers concerning order status and changes, shipping information, product availability, product programs, and pricing policies.
Negotiate vendor availability and lead times based on Dealer needs
Resolve issues pertaining to shipments, expediting and special order handling while providing a high level of service
Special Projects as needed

Qualifications

Bachelor's degree desired
Two or more years of experience in a fast-paced, Customer Service environment
Excellent communication skills both verbal and written
Strong Negotiation skills
Ability to work closely with others in a team environment
Relationship building and de-escalation skills
Strong technical skills and ability to maneuver through multiple programs utilizing dual monitors
Ability to think outside of the box and make decisions in ambiguous situations
Highly attentive to details
Demonstrated ability to follow up on tasks until they are brought to closure
French or Spanish language a plus

Additional Job Board Information

As a U.S. PACCAR employee, you have a full range of benefit options including:

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift

Salary Range:

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $57,600 - $71,800 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information:

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.