Front Desk - Wellington, FL
2 weeks ago

Job summary
The Patient Representative Coordinator (PRC) is the first point of contact for patients and visitors ensuring a welcoming professional experience. This role supports the patient journey through pre-visit planning check-in checkout post visit follow up while maintaining accurate records protecting confidentiality complying with organizational regulatory standards.Responsibilities
- Welcome greet patients visitors to Medical Center in friendly professional manner determines purpose of visit directs them to appropriate person department as needed.
- Review scheduled appointments to complete pre-visit planning validate insurance eligibility in eCW verify pharmacy information designated PCP in Leap confirm update copayment amounts pending balances contact patients to address eligibility issues confirm attendance validate patient contact information in Availity document pre-visit planning completion.
Job description
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