- Deep knowledge in IVR implementations
- Collaborate with engineering, product, and business teams to inform intuitive and engaging customer experiences
- Design conversational flows, wireframes, and mockups for new and existing interactions across a variety of channels (chatbots, IVR, voice)
- Advocate for the customer through human-centered research methodologies
- Create new guidelines, best practices and build a stronger foundation of conversational design principles
- Complete analysis of existing conversation paths to Client improvement opportunities in both conversation and expansion of AI or Machine Learning
- Champion prioritization of design centered product enhancements grounded in research and analysis
- Collaborate closely with Tech partners to leverage new machine learning, AI platforms, and NLP to build engaging cross channel conversational experiences.
- Scope requests, develop and communicate a level of effort, plan work in a team environment, adjust quickly to changes or new information, and escalate when necessary.
- Possesses in-depth knowledge of conversational AI design, User Experience (UX), Customer Experience (CX), and technical standards. Applies those standards to achieve business results while keeping up with latest industry trends.
- Exhibits in-depth knowledge of the conversational AI design and business and uses that enhance business operations across the enterprise. Qualifications:
- + years of experience in conversational design
Application of Natural Language Processing and Conversation Design principles used in successful creation of customer facing voice/chat experiences
Expertise and background in analysis of conversational flows and surveys Mandatory Skills: - Experience designing for cross channel experiences
- Understanding of machine learning and AI interfaces
- Effective communication and storytelling skills
- Proficiency with design tools and conversation platforms, such as Figma, DialogFlow, Amazon Lex
- Experience in prompt engineering and working with LLM and RAG systems
- Familiarity with working in an established design system
- Understanding of content strategy and design principles
- UX research and testing background, interviewing end users Desired Skills:
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Conversational Designer - Providence - Kaygen
Description
KAYGEN is an emerging leader in providing top talent for technology-based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project-based solutions to companies worldwide ranging from startups to Fortune and Managed Service Providers (MSP) across a wide variety of industries.
Job Title: Conversational Designer
Location: Onsite (USA) Providence, Rhode Island (hybrid – monthly travel)
Duration: Months
Key Requirements
+ years of experience in product management, ideally within the financial services or consumer technology sector.
Experience working in an Agile environment, and familiarity with Agile methodologies
Strong understanding of banking products, services, and regulatory requirements.
Excellent communication and stakeholder management skills
At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity.
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