Delta System Specialist - Surrey, BC

Only for registered members Surrey, BC, United States

4 days ago

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Job Summary

The Delta System Specialist shall provide technical support to the Delta Partnership via telephone email web based HelpDesk and chat Manages analyzes prioritizes cases via Case Management System author articles for Online Knowledgebase and provide direct support via web conferencing software tools Provide on site technical assistance to partners when necessary to investigate and resolve the underlying causes of product issues Work closely with the product development teams to assist in defining developing and improving Delta products so that they effectively meet the needs of our customers The DSS can provide vital information regarding product functionality issues and applicability due to their direct connection to our customers Provide solutions for problems and challenging control requirements Provide local or remote training to partners and users of Delta Intelligent Building Technologies Canada Inc products see position description for Delta System Instructor for more details Write Knowledge Base Articles and participate in technical webinars Provide technical product demonstrations where necessary Duties & Responsibilities Technical Support Ensure that technical support is available between 700 am and 500 pm Pacific Time on weekdays through our standard support channels Log incoming calls; issues information and clarification as required Determine whether the issue is application documentation or product related Determine the most effective methods to respond to issue workaround Knowledgebase article personal phone call etc Track software and hardware issues for identification and resolution On Site Technical Support Upon request conducts on site investigation of application and product related issues Analyze the issues identify the underlying causes determines determinesthe most appropriate response Product Team Member Participates in functional reviews of hardware software developments Meets with technical writer as Subject Matter Expert fortocumentation development Participates in technica revieofwdocumentdocreviewreviewwrevrevviewview review review viewreview reveview review wiewiewiew reviewreevewreviewrereviewrevereview
Participates in tech< ul>

  • Excellent analytic abilities
  • Handle pressure stressful situations with a goal customer satisfaction Good organizational time management skills
  • Team player team builder Good knowledge HVAC Direct Digital Controls Access Lighting Networks Good working knowledge Microsoft Office Application Software AutoCad Visio Excellent understandingproductdevelopmentprocessDeltaIntelligentBuildingTechnologiesCanadaInc Advanced understandingDeltaIntelligentBuildingTechnologiesCanadaIncproductsystemsAbilitytoidentifyandbuildondistinctivestrengthsGreatappreciationcustomerrelationshipmanagementMusthaveavalidDriverslicenseandcurrentPassportMustbewillingandabletravelt globeonrequest PreferredQualifications Certificationcompletionfromanaccreditedtwoyearelectronicengineeringprogramorequivalentexperience CommitmentsuccessfullycompletetheASHRAEselfstudyHVACcoursewithintheirstyearoftheposition MinimumoneyearfieldapplicationengineeringexperiencusingDeltaIntelligentBuildingTechnologiesCanadaIncorpreforworklocation InOffice3daysaweekCitySurreyTypefulltimePermanentSalaryCADThisrangereflectstheminimumandmaximumtargetpayableforthebasesalaryofnewhiresthroughoutallCanadianlocationsActualcompensationmayvaryoutsiderangeandeisdependentonvariousfactorsherearethesedeltaPerkyoullreceivefromday1 Employee&saftycentricculturewiththepossibilityofermoter workFlexiblehoursandschedulingavailableCompetitivetotalcompensationalongwithgenerousvacationallowancesThreeWeeksofvacationInhouse&externalearningprovidedalongwitheducationsupportsandopportunitiesforgrowthCompanyfundedannualpersonaledvelopmentbudgetFinancialbenefits&planning suchasgroupRRSP&companymatchEmployerpaidpremiumsforextendedhealthcarefamilyfocusedbenefitsvisiondentalTravelinsurancecoverageandexcessitotheEmployeeAssistanceProgramEAPWellnessonsitefitnesscentercompanyreimbursementpersonalgymmembershipstransitaccessiblefreeonsiteparkingRegularcompanyeventssuchasFoodTruckFridaysLunchLearnanndotherplannedactivities
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