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Customer Service Representative
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customer service representative
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customer service representative
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Family Dollar Elkhart, United StatesFamily Dollar - 909 GOSHEN AVENUE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cas ...
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Customer Service Representative
2 weeks ago
Alick's Home Medical Equipment Elkhart, United States**Customer Service Representative - Elkhart** · Customer Service Representative - Elkhart **Career Details** · Full-Time Elkhart, IN Posted on 6/25/2021 · **Description of Responsibilities** · Responsible for inside sales and is a resource person, greeter and representative o ...
International Customer Service Representative - Elkhart, United States - Safe Fleet
Description
** International Customer Service Representative**
Elkhart - FEI Exempt Associate **About The Position**
**Meet the Smart Safety Company**
At Safe Fleet our name says it all we are redefining what Fleet Safety means with one-stop access to customized, integrated, and intelligent solutions that answer todays safety needs and anticipate tomorrows challenges. By making fleets smarter, we make them safer.
Weve worked to build an integrated safety platform for fleet vehicles of every type School Bus, Transit, Fire, EMS, Law Enforcement, Work Truck, Truck & Trailer, Waste & Recycling, Industrial, and Military.
Were driving safety forward in everything we do and were looking for innovative, enthusiastic self-starters to join us.
**Work for the Smart Safety Company**
**The International Customer Service Representative is responsible for providing excellent customer support and sales assistance to an assigned customer base through phone and email contact, customer visits and tradeshow activities.**
Entering orders placed by customers within 24 hours of verified shipping instructions
Proactively recommend updated products to customers to increase customer satisfaction and improve transactions profitability.
Facilitator for Production Control to ensure production schedule maintained, orders expedited as necessary, past due issues communicated
Facilitate for Accounting Credit Card & Payment in Advance terms
Provide before and after sale documentation for customers as required
Manage change orders
Process credit memos
Insure certification requirements are met
Coordinate outside inspection as necessary
Process Repair orders per standard work instructions
Double check others orders as assigned
Maintain export documentation
Determine customer requirements and expectations in order to recommend specific products and solutions
Recommend alternative product, newer Elkhart Brass technology or competitor equivalent based on cost, availability or specifications
Educate customers about terminology, features & benefits of products in order to improve product related sales and customer satisfaction
Present price, delivery, credit and freight terms in accordance with standard work instructions, written or verbal
Enter and maintain Leads and Opportunities in Sales Force in accordance with standard work instructions
Maintain customer records by updating account information in Infor XA
Provide backup support for Receptionist
Resolves product or service issues by clarifying customer complaint, determining the cause, selecting & explaining and implementing best solution
Capture product & service issues in CRM Quality Technical Incident
Participate in Cornerstone (New Product Development) as required
Work with VP Business Development & Regional Managers as requested to maintain EBITDA
First line of contact via phone or email with all external customers
Prepare banking documentation as required
**SUPERVISORY RESPONSIBILITIES:**
This job has no supervisory responsibilities
**COMPETENCIES:**
To perform the job successfully, an individual should demonstrate the following competencies:
Quality Focus
Adaptability in fast-paced, changing environment
Remains calm and works well under pressure
Written emails, quotes, presentation communication skills
Verbal ability to interact with all levels
Attention to details
Proactive & Priority Setting
Process Oriented
Continuous improvement initiative
Continuous learning attitude
Commitment to success
Contribute to positive team spirit
Volunteers readily
Concern for safety
**QUALIFICATIONS:**
High School diploma or equivalent required
2+ years of international logistics experience preferred
5+ years of customer service experience in manufacturing environment preferred
**LANGUAGE SKILLS:**
Ability to read, write, speak, and comprehend English
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization in person, on the phone, and in writing
**PHYSICAL DEMANDS:**
The employee must have adequate hearing and visual acuity.
The position requires being seated a good portion of the day.
Employee may occasionally lift and/or move up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**PPE REQUIREMENTS:**
In compliance with OSHA standards it has been determined that Safety glasses and footwear are required on the plant floor
**WORK ENVIRONMENT:**
The noise level in the work environment is usually moderate
Working environment is in an air-conditioned cubical with occasionally physically going into an unheated/air- conditioned manufacturing/warehouse setting where the employee may be exposed to dust, odors, oils, cleaning solvents, lubricants, or noise
**WORK HOURS:**
Expected to work 40+ hours weekly
Typical office hours are worked between 7am-6pm Monday thru Friday
Up to 10% travel may be required
**At Safe Fleet, you are empowered to build a career that will take you where you want to go. You'll enjoy the freedom to explore new projects, the support to think outside the box and the tools necessary to achieve personal success. We offer a comprehensive compensation package, including Medical, Dental, 401K and bonuses.**
We're a background check and pre-hire drug screen company where allowed by law.
*We do not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.
International Customer Service Representative professionals in Elkhart
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Tyler Camacho
Customer service