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Richardson

    Operations Technology Customer Support Associate - Richardson, United States - Dynatron Software

    Dynatron Software
    Dynatron Software Richardson, United States

    4 weeks ago

    Default job background
    Full time
    Description

    At Dynatron Software, we help automotive service departments increase revenue and
    profitability with our suite of services. We strive to be a people-first company where employees enjoy coming to work, the people they work with, and are given the autonomy to succeed. Our company culture is built on a foundation of teamwork, accountability, integrity, clear communication, and positive attitudes.
    We are currently looking to add new talent to our growing team
    About the Role:
    The Product Associate will work with automotive dealership Service Managers and other dealership personnel via phone and email on our proprietary reporting software. This position will directly support, maintain, and develop accounts.
    Qualified Candidates Need:

    • Professional verbal and written communication skills, the ability to type 30 wpm and be well organized.
    • Strong working knowledge of Microsoft Windows and Microsoft Office applications with the ability to learn new software applications quickly and be comfortable working on diverse types of computer programs.
    • 1-2 years dealership service department experience or automotive industry experience preferred, but not required.
    • Ability to multi-task with detail and goal-oriented work methodology.
    • Analytical skills with knowledge of measurement processes.
    • Ability to work independently and manage multiple tasks accurately in a fast-paced environment with minimal supervision.
    • Strong customer service, verbal and written communication, and interpersonal skills.
    • Ability to adapt to each individual call and handle customer calls efficiently and effectively.

    Essential duties and responsibilities:

    • Develop in-depth understanding of the software products to understand their capabilities, features, and benefits to be able to support the technical needs and set proper expectations of the customers' requests.
    • Complete assigned tasks generated from Internal and External Customers with incoming requests, through phone, email, and SugarCRM, within specified goal times.
    • Complete all requests with high accuracy by gathering enough information using consultative questions to understand the requestors request.
    • Maintain effective task notes through excellent documentation and organization; executing all required/appropriate actions for requests to ensure they are completed in a timely manner.
    • Be first line of investigation for issues; document, research and resolve issues using all resources, or re assign to appropriate person and follow up until resolved.
    • Actively work to increase usage for all existing customers.
    • Follow processes and instructions given verbally or through documentation.
    • Other duties and special projects assigned or approved by Operations Support Manager.

    In Return for Your Expertise, You Will Receive:

    • Excellent benefits including health, dental, and vision insurance, stock options, work from home and flexible scheduling depending on job requirements, professional development opportunities, 9 paid holidays, and 15 days PTO.
    • Home office setup support for remote employees.
    • A welcome "swag bag" with branded clothing as an official welcome to the team.
    • The chance to work for an organization that puts people first and fosters a culture of teamwork, integrity, communication, accountability, and positive attitude

    Dynatron Software is an Equal Opportunity Employer and encourages all qualified individuals to apply.
    Compensation Range: $18-21/hr

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