Principal Engineer - Chevy Chase, United States - GEICO

GEICO Chevy Chase, United States

3 weeks ago

Full time

Description

GEICO Tech is seeking a highly qualified individual to support our service management transformation. The selected individual should have in-depth experience with either BMC Converged and/or ServiceNow platform. This is a hands-on role that will include daily support, operations, and solutioning of the service management platform. The principal engineer must have domain and expert technical knowledge. Selected individual will be responsible for designing and developing solutions to complex problems and perform overall system management and integration functions.

Responsibilities

Develop relationships with internal stakeholders to understand our users' visions and how the service management platform can assist with their digital transformation journey
Provide technical leadership for planning, designing, upgrading, installing, testing, implementing, and maintaining the service management platform
Create solution options that align with business mission, goals, and objectives
Evaluate service management platform performance, provide advanced technical support for the service management platform by debugging platform problems, and make recommendations for resolution
Perform advanced technical development work to support integrations with the service management platform
Provide technical expertise related to CMDB, to include but not limited to, discovery, infrastructure design and deployment, and CI data governance
Maintain relationships between business services and configuration items in CMDB
Provide customization and configuration of, but not limited to, workflow administration, custom scripting, third party integrations, report setup and development, etc.
Provide subject matter expertise and industry best practices
Provide architecture and technical direction for design and implementation of the service management platform
Define and estimate user stories inside of sprints for Agile projects
Develop and conduct training and knowledge transfer to junior level engineers

Qualifications/Requirements

Bachelor's degree in computer science or related field
Extensive knowledge of best practices developing in BMC and/or ServiceNow with proven ability to learn a new platform quickly
Must have at least 8 years of experience with development and systems integration in either BMC and/or ServiceNow platform
Must have expert knowledge of BMC and/or ServiceNow's APIs
Must have a deep understanding and broad command of either BMC and/or ServiceNow platform
Should have experience implementing and supporting BMC and/or ServiceNow in a non-ITIL context
Prior experience with usability improvement and platform/tool adoption or rollout is essential.Excellent communication skills, both written and verbal
Ability to work independently and as part of a diverse team
Strong problem-solving and analytical skills
Ability to prioritize and manage multiple tasks simultaneously
Detail-oriented and highly organized
Must be able to operate with limited guidance and oversight.
Solid understanding of agile methodologies such as CI/CD, Security, and Application resiliency
Familiarity with IT operations management tools, such as network monitoring, log analysis, or cloud management tools, and their integration with ITSM platforms
Prior development experience in any 4th generation coding language (i.e., Java/ Dot net) are desired.
Prior experience with platform architecture and establishing governance process will be a bonus.
Experience and expertise is platform migration from legacy to next gen platform is a bonus.

The safety of our associates is GEICO's highest priority. If you are required to come into the office for licensing, training, or orientation, please note that we have implemented a variety of safety precautions within our offices. Additional safety precautions include no-contact temperature screening stations, added signage for associates on common-area occupancy limits, socially distanced workstations, and increased cleaning procedures for all areas.

Benefits:

As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

· Premier Medical, Dental and Vision Insurance with no waiting period**

· Paid Vacation, Sick and Parental Leave

· 401(k) Plan

· Tuition Reimbursement

· Paid Training and Licensures

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

#LI-KT1

Annual Salary

$100, $204,500.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

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