Supervisor- Enterprise Applications-Kern Admin, Hybrid - Bakersfield, CA, US

Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation We're honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, a ...

Job description

Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation We're honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don't inquire about immigration status because we simply don't need to know. If you come to us, we will treat you like any other patient. 

As we grow our team, we are looking for individuals who believe the patient is always #1. 

Why work for us?

• Competitive pay which matches your abilities and experience
• Health coverage for you and your family
• Generous number of vacation days per year
• A robust wellness plan and health club discounts
• Continuing education assistance to grow and further your talents
• 403(B) plan with company matching

Intrigued? We'd love to hear from you Please review the job details below and then click "apply."

We're looking for someone to join our team as a Supervisor-Enterprise Applications who:

The Supervisor of Enterprise Applications is responsible for leading the delivery, optimization, and operational support of Epic and related clinical systems across the organization. This role provides day-to-day leadership for Clinical, Access, and Revenue Application Analysts while ensuring strong governance, structured work management, and alignment to clinical, operational, and strategic priorities.

The Supervisor partners closely with clinical leaders, IT Operations, Interfaces, BI/Analytics, and the PMO to ensure stable system performance while advancing optimization initiatives, upgrades, and transformation efforts through an Agile/hybrid delivery model.

Essential Functions:

• Supervise and develop a team of Enterprise Application Analysts supporting application domains (e.g., Ambulatory, Access, Revenue, Care Management, Ancillary).
• Establish clear execution discipline using Agile/hybrid practices (backlog refinement, iteration planning, Definition of Ready/Done, story decomposition).
• Oversee application backlog management, ensuring prioritization aligns with clinical operations and portfolio governance.
• Monitor team capacity, maintenance vs. project allocation, and operational workload distribution.

Application Oversight & Optimization

• Oversee configuration, enhancement, and optimization of Epic and integrated clinical applications.
• Ensure strong intake and requirements processes, translating clinical needs into actionable user stories and acceptance criteria.
• Partner with stakeholders to improve workflow efficiency, usability, and patient care outcomes.
• Lead coordination for upgrades, integrated testing, and release readiness activities.
• Ensure configuration integrity and periodic reconciliation of system build against operational standards.

Governance, Compliance & Performance

• Ensure compliance with regulatory requirements (HIPAA, CMS, Joint Commission, Cures Act as applicable).
• Implement structured change management and documentation practices.
• Monitor system utilization, issue trends, and enhancement delivery metrics.
• Provide leadership reporting on operational performance, risks, and optimization progress.

Cross-Functional Collaboration

• Serve as a liaison between clinical operations, IT infrastructure, interfaces, BI, and vendor partners.
• Support enterprise initiatives requiring cross-team coordination (integrations, data exchange, population health, care coordination).
• Contribute to strategic planning and roadmap development for clinical systems.

You'll be successful with the following qualifications:

• Bachelor's degree in Healthcare Informatics, Information Systems, Nursing, or related field (or equivalent experience).
• 5+ years of experience supporting enterprise applications, with 2+ years in a supervisory or team leadership role.
• Demonstrated experience implementing Agile or hybrid delivery models within healthcare IT.
• Strong understanding of clinical, access, and revenue workflows and healthcare operations.
• Experience leading upgrades, testing cycles, and large-scale optimization initiatives.
• Excellent stakeholder engagement, communication, and organizational skills.
• Experience with backlog management tools (e.g., Azure DevOps or similar).
• Agile certification (CSM, CSPO) preferred.
• Epic certifications preferred.

Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us.

Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team