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    EVS Supervisor - Cleveland, United States - JACK Cleveland Casino LLC

    JACK Cleveland Casino LLC
    JACK Cleveland Casino LLC Cleveland, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Role Responsibilities:

    • Responsible for interviewing, training, and selecting employees for the team
    • Conduct performance reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed
    • Respond to and handle employee complaints (grievances) in a timely and efficient manner
    • Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures
    • Responsible for planning, supervising and monitoring the work of the team members in assigned area(s)
    • Counsel, guide, and instruct personnel in the proper performance duties
    • Create an environment which is fun and exciting to work in and is directly responsible for the morale of the EVS employees
    • Assign projects when necessary
    • Inspect the floors, stairways, elevators, and public areas in order to ensure work is being done – attend to any areas needing attention promptly
    • Check on key control to make sure all keys are accounted for daily
    • Monitor the cleanliness and neatness of the main storage room at all times
    • Maintain cost control and budget guidelines by conducting weekly inventories and inspections of linens, chemicals, equipment and supplies.
    • Must have basic knowledge of casino cleaning, floor care and knowledge of various equipment.
    • Strong written and verbal communication skills are required.
    • Must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift.
    • Must be able to make rational decisions when handling guest and employee conflicts.
    • Must be able to assess guest needs.
    • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required.

    Knowledge, Skills, & Abilities:

    • Must be able to work independently.
    • Must be able to sit, stand or walk for long periods of time (4 hours).
    • Must be able to respond calmly and make rational decisions when handling employee conflicts.
    • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
    • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
    • Respond to visual and aural cues.
    • Must have the manual dexterity to operate a computer and other necessary office equipment.
    • Must be able to tolerate areas containing dust, loud noises and bright lights.
    • Must be able to work varied shifts, weekends and holidays as needed.
    • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
    • Ability to speak distinctly and persuasively.
    • Must be able to read, write, speak, and understand English

    Education & Experience Requirements:

    • High School diploma or equivalent required.
    • Minimum 2 years' experience in hotel or large property cleaning experience.
    • Previous supervisor experience is required.
    • Minimum of 1 year as cleaner in EVS or equivalent.
    • Must present a well-groomed appearance.
    • Must be able to work various shifts and hours to include holidays and weekends.
    • Good knowledge of cleaning procedures.
    • Some knowledge of proper chemical usage preferred.
    • Highly motivated and self-directed.
    • Good communication skills.
    • Computer applications skills.
    • Excellent interpersonal, customer service, team building and problem solving skills are required.
    • Must be 21 years of age.

    License Requirements

    • None
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