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- Provide excellent customer service and timely resolution to end-user technology issues
- Foster effective communication with end-users, peers, vendors, and management
- Adhere to best practices when deploying and upgrading hardware
- Identify and troubleshoot problems with equipment, working with vendors or other IT personnel
- Follow Asset Management Procedures and update database in real-time
- Create and manage service tickets to track technology issues
- Take ownership of tickets escalated from the help desk
- Provide meeting support - video conferences, webinars, and presentations
- Maintain office security and distribution groups within Active Directory
- Adhere to Information Security policies and procedures
- Contribute to IT projects and initiatives as required
- Bachelors Degree in Information Technology or related field
- Proficient in Windows 10, Office 365, Document Management Systems (NetDocuments, iManage, etc.), Active Directory, computer/laptop hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM, and iPhone/Android phone services.
- Possess a basic understanding of Internet protocols, data connectivity methods and remote access technologies.
- Familiarity with telephone and voicemail system programming and training as well as wireless networking and video conferencing system knowledge a plus.
- Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors, and managers.
- Must have excellent written and verbal communication skills.
- 3+ years experience in a Microsoft environment is preferred.
- Having worked in a large, fast paced environment is preferred.
- Experience with VPN/Citrix, Intapp, and NetDocuments is preferred
- Individual will work as part of the Information Technology team providing 24x7 support as needed.
- Occasional after hours and/or weekend support for high priority requests and projects
- Medical, Dental, Vision Insurance
- Life Insurance
- 401(k) Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short-Term/Long-Term Disability Insurance
- Pet Insurance
- PTO, Sick Time, Paid Holidays
Senior Service Desk Analyst - New York, United States - Eleven Recruiting
Description
Ourclient, a global law firm, is seeking an experienced Senior Service Desk Analyst to join their team in New York, NY
Responsibilities:
Qualifications:
Benefits:
Location: New York, NY
Seniority Level: Junior-MedLevel
Employment Type: Fulltime
Job Function: Information Technology
Salary: $90,000 - $110,000