- Operate the front desk according to standard operating procedures and with exceptional guest service.
- Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
- Check registration (folio) cards for completeness, accuracy, and legibility.
- Maintain accurate cash sheet. Responsible for cash drawer balancing.
- Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
- Know emergency procedures and how to respond.
- Never say a guest's room number out loud.
- Be knowledgeable of hotel promotions.
- Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
- Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
- Complete daily reports, audits correspondences etc. as required by your shift.
- Keep lobby and office area clean at all times,
- Set wake-up calls as dictated by your shift.
- Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
- Take and confirm credit cards for validity and acceptability.
- Lock and secure area if leaving the front desk, even if it is for a moment
- Create incident reports for guest injuries / issues when required.
- Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner.
- Take and record reservations with accuracy. Confirm as requested.
- Resolve guest complaints.
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Performs any other duties as requested by supervisor.
- Demonstrates accuracy and thoroughness.
- Monitors own work to ensure quality.
- Provides the best possible service to clients and customers.
- Meets or exceeds productivity standards.
- Produces adequate volume of work efficiently in a specific time.
- Responds to requests for service and assistance.
- Demonstrates the desire and ability to provide high quality service to both internal and external customers.
- Solicits customer feedback to improve service.
- Asks for and offers help when needed.
- Includes appropriate people in decision-making.
- Takes responsibility for own actions.
- Performs work with little or no supervision; works independently.
- Can be relied upon regarding task completion and follow up.
- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to speak English fluently.
- Ability to interpret and perform basic computer and POS system functions.
-
Guest Service Agent
4 days ago
Velocity Ventures Fairdale, PA, United States Freelance**Who we are**: · We are Premier Inn Germany Our goal? To become the most popular hotel brand in the German market and to be an inspiration to our employees As an employer, we are proven to be crisis-proof and have been recognized by our team members: With an excellent Kununu sco ...
-
MGW Airport- Customer Service Agent
3 weeks ago
Southern Airways Corporation Morgantown, United StatesAre you ready to take your career to new heights? Join Southern Airways, the biggest little airline in the industry, and be part of a dynamic, fast-paced environment where your excellent customer service skills will shine As a wholly-owned subsidiary of Surf Air Mobility, we prov ...
-
MGW Airport- Customer Service Agent
1 week ago
Southern Airways Corporation Morgantown, United StatesAre you ready to take your career to new heights? Join Southern Airways, the biggest little airline in the industry, and be part of a dynamic, fast-paced environment where your excellent customer service skills will shine As a wholly-owned subsidiary of Surf Air Mobility, we prov ...
-
Guest Service Agent
2 weeks ago
Nemacolin Woodlands Resort Farmington, United StatesNemacolin is in search of efficient, courteous and professional individuals that can provide excellent customer service while successfully transferring all incoming calls to the appropriate extensions. The Guest Service Agent will monitor and maintai Guest Service, Agent, Custome ...
-
Infinity Systems Leith, United StatesLeith Talents, Minds, Personalities · For our location in Celle, we are looking for motivated Call Center Agents/ Customer Advisors (m/f/d) for our existing customers at freenet, in full-time or part-time. · Even career changers or beginners (m/f/d) are welcome. · What do we offe ...
-
Life Insurance Position
2 weeks ago
Brian Burklow - State Farm Agent Kingwood, United States**Position Overview**: · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Life Insurance Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-base ...
-
Team Leader
1 week ago
Brian Burklow - State Farm Agent Kingwood, United States**Position Overview**: · I am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of ...
-
Receptionist - State Farm Agent Team Member
3 weeks ago
Jason Gallagher - State Farm Agent Morgantown, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
Office Representative
1 week ago
Jason Gallagher - State Farm Agent Morgantown, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
Office Representative
3 weeks ago
Lori Vance - State Farm Agent Morgantown, United StatesBenefits:Opportunity for advancement · Paid time off · Training & development · Position Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be ...
-
Customer Service Representative
1 week ago
Staff My Agency Morgantown, United StatesPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill se ...
-
Travel Echo Technician
3 weeks ago
Epic Travel Staffing Allied Morgantown, WV, United StatesEpic Travel Staffing Allied is seeking a travel Echo Technician for a travel job in Morgantown, West Virginia. · Job Description & Requirements · Specialty: Echo Technician · Discipline: Allied Health Professional · Start Date: 05/20/2024 · Duration: 13 weeks · 40 hours per week ...
-
Travel Echo Technician
1 week ago
Epic Travel Staffing Allied Morgantown, United StatesEpic Travel Staffing Allied is seeking a travel Echo Technician for a travel job in Morgantown, West Virginia. · Job Description & Requirements · Specialty: Echo Technician · Discipline: Allied Health Professional · Start Date: 05/30/2024 · Duration: 13 weeks · 40 hours per week ...
-
Call Center Agent
1 week ago
Renovo Home Partners Morgantown, United StatesRemodel USA has been in business for nearly 25 years and operates along the East Coast. We specialize in window replacements, walk-in baths, kitchen refacing, and siding. Our commitment to quality and reliability ensures the timely delivery of top-tier products at fair prices eve ...
-
Account Manager
1 week ago
Rick Bailey - State Farm Agent Morgantown, United StatesJob Description · Job DescriptionPosition Overview: · Rick Bailey - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Account Manager - State Farm Agent Team Membe ...
-
Account Manager
1 week ago
Lori Vance - State Farm Agent Morgantown, United StatesJob Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business gro ...
-
Receptionist - State Farm Agent Team Member
1 week ago
Jason Gallagher - State Farm Agent Morgantown, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Travel Nurse RN
1 week ago
Accountable Healthcare Staffing Morgantown, WV, United StatesAccountable Healthcare Staffing is seeking a travel nurse RN Med Surg for a travel nursing job in Morgantown, West Virginia. · Job Description & Requirements · Specialty: Med Surg · Discipline: RN · Start Date: 06/17/2024 · Duration: 13 weeks · 36 hours per week · Shift: 12 hours ...
-
Travel Nurse RN
5 days ago
Accountable Healthcare Staffing Morgantown, WV, United StatesAccountable Healthcare Staffing is seeking a travel nurse RN Med Surg for a travel nursing job in Morgantown, West Virginia. · Job Description & Requirements · Specialty: Med Surg · Discipline: RN · Start Date: 06/17/2024 · Duration: 13 weeks · 36 hours per week · Shift: 12 hours ...
-
Travel Nurse RN
1 week ago
Accountable Healthcare Staffing Morgantown, WV, United StatesAccountable Healthcare Staffing is seeking a travel nurse RN Med Surg for a travel nursing job in Morgantown, West Virginia. · Job Description & Requirements · Specialty: Med Surg · Discipline: RN · Start Date: 06/04/2024 · Duration: 13 weeks · 36 hours per week · Shift: 12 hours ...
Guest Services Agent - Morgantown, United States - Stonebridge Companies
Description
City, State:
Morgantown, West Virginia Front Desk AgentThe purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
Associate demonstrates acceptable PRODUCTIVITY standards
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
Associate demonstrates INITIATIVE
Associate demonstrates ACCOUNTABILITY for their job performance
EDUCATION AND EXPERIENCE REQUIREMENTS:
WORK ENVIRONMENT:
The work environment normally entails the following:
Indoor work environment
May be exposed to and use of cleaning chemicals throughout the shift
Minimal to moderate noise levels consistent with hotel environment
Top of Form
PHYSICAL DEMANDS:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Position is expected to:
Stand more than 2/3 of the time
Walk less than 1/3 of the time
Sit less than 1/3 of the time
Lift up to 15 lbs
Push / pull up to 10 pounds
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
