Service Advisor - Shiloh, United States - Auffenberg Dealer Group

Auffenberg Dealer Group Shiloh, United States

2 weeks ago

Description

As a Service Advisor, you will own our customer's experience in the service lane.
You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.
From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Join us at Auffenberg Dealer Group, a family-owned group since 1942 We value our team members and pride ourselves on being promoted from within.
If you are looking for an exciting career working with progressive management staff, state-of-the-art tools, and cutting-edge technology apply today

What We Offer

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Full Supplemental Insurance Menu
FSA (Flexible Spending Account)
Paid Time Off
401K w/Match
Cardinals, Blues, Fox, Muny, Ballpark Village Tickets

Responsibilities

Oversee flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently

Qualifications

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen

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