System Engineer - Islandia, United States - Fulcrum Digital Inc

Description

Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services, insurance, retail, higher education, food, health care, and manufacturing.

The role:

The IT Support Specialist will be responsible for providing technical support and troubleshooting assistance to end-users across various systems and platforms. They will play a crucial role in ensuring the smooth operation of IT services within the organization by addressing issues related to operating systems, servers, virtual environments, networking, cloud services, and more. Additionally, they will handle vendor escalations, assist with PC troubleshooting, and resolve email and internet connectivity issues.

Responsibilities:

• Provide technical support and troubleshooting assistance for end-users.
• Perform maintenance and support for operating systems (Windows 7-10) and Windows Server environments.
• Manage and support virtual environments.
• Handle vendor escalations and coordinate with third-party vendors for issue resolution.
• Conduct basic network troubleshooting to diagnose and resolve connectivity issues.
• Assist in troubleshooting and resolving email issues.
• Support cloud services and troubleshoot related issues.
• Ensure internet connectivity for end-users and address connectivity problems.
• Manage Dell storage solutions and provide support as needed.
• Administer Office 365 components, including email, SharePoint, and Teams.
• Collaborate with other IT team members to resolve complex technical issues.
• Document troubleshooting steps and maintain accurate records of support activities.
• Stay updated on emerging technologies and recommend improvements to existing systems and processes.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in providing technical support and troubleshooting for operating systems (Windows 7-10) and Windows Server environments.
• Familiarity with virtualization technologies and experience working with virtual environments.
• Strong understanding of PC troubleshooting techniques and vendor escalation procedures.
• Ability to perform basic network troubleshooting and diagnose connectivity issues.
• Experience in resolving email issues and familiarity with email systems.
• Knowledge of cloud services and experience troubleshooting related issues.
• Familiarity with Dell storage solutions and ability to manage storage environments.
• Proficiency in administering Office 365 components, including Exchange Online, SharePoint, and Teams.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
• Strong problem-solving skills and ability to work independently or as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.