eCommerce Operations - Carlsbad, CA, US
2 days ago
Job description
Position Description: eCommerce Operations & Project Manager
POSITION DESCRIPTION
Title & Reporting Relationships
Position Title:
eCommerce Operations & Project Manager
Brands:
Outerknown, Firewire, Slater Designs
Reports to:
GM eCommerce & Digital Marketing
Department:
eCommerce & Digital Marketing
Oversees:
N/A
Interactions:
Interacts w/ UX/UI, Digital Merchandising, Operations, Marketing, CX, Planning, Merchandising, Finance
Main Purpose and Major Challenges of the Role
The e-Commerce Project & Operations Manager will oversee both the operational backbone and the evolution of our digital ecosystem. You'll manage day-to-day site operations, third-party vendors, promotional planning, and reporting—while also leading the project management of the digital capability roadmap, ensuring timely delivery of key initiatives that enhance performance, efficiency, and customer experience.
This role requires a detail-oriented individual who can balance execution and strategy to help drive operational excellence, project execution, and platform innovation.
*this role has a 3-4 in day in-office expectation, change subject to business needs.
ACCOUNTABILITY:
eCommerce Operations & Vendor Management
- Oversee global daily operations of owned websites ensuring site functionality, accuracy, and an elevated customer experience.
- Manage all operational aspects of the e-commerce site, including product launches, inventory accuracy, site QA, regional content and order flow.
- Serve as the main liaison between e-commerce, fulfillment, customer experience, and logistics teams to ensure timely and accurate order delivery (3PL/SFS/BOPIS efficiencies and SLA compliance).
- Monitor daily site health, identifying and resolving operational issues, bugs, and fulfillment bottlenecks.
- Own and optimize e-commerce workflows and documentation — ensuring consistent, scalable processes across teams.
- Lead the optimization of backend processes and systems to minimize P&L impact from returns & exchanges, fulfillment, fraudulent payments, cancelations et al.
- Plan and oversee execution of all key GTM calendar events.
- Manage and optimize relationships with third-party vendors, agencies, and platform partners.
- Evaluate, onboard, and oversee external partners to maximize ROI, efficiency, and brand alignment.
- Maintain and improve integrations between core systems.
ACCOUNTABILITY:
Digital Capability Roadmap & Project Management
- Lead the project management and execution of the digital capability roadmap, ensuring milestones and deliverables are met on time and within scope.
- Partner cross-functionally with Development, Marketing, CX, and Merchandising to prioritize, document, and launch new digital initiatives.
- Translate business objectives into actionable project plans with clear timelines, ownership, and success metrics.
- Identify gaps and opportunities in the e-commerce tech stack to continuously improve site performance and scalability.
ACCOUNTABILITY:
Programs & Platform Ownership
Own and optimize key brand programs including our Pro-Form and Pre-Owned Resell initiatives.
- Manage program setup, daily operations, vendor relationships, and continuous improvement strategies.
- Develop and implement enhancements that support business goals and customer satisfaction.
ACCOUNTABILITY:
Promotions & Sales Planning
- Build and manage the annual and seasonal e-commerce promotional calendar, aligning with marketing and merchandising priorities.
- Coordinate campaign execution and site readiness, including discount setup, QA, and reporting.
- Partner with Finance and Marketing to forecast and analyze sales performance across campaigns and product categories.
ACCOUNTABILITY:
Reporting & Optimization
- Develop and maintain dashboards to track key metrics (traffic, conversion, AOV, margin etc).
- Deliver actionable insights that drive strategic decisions and performance optimization.
- Support continuous improvement across tools, workflows, and digital processes.
ESSENTIAL SKILLS & QUALIFICATIONS
- 3–5 years of experience in e-commerce operations, digital project management, or digital merchandising, ideally in apparel, lifestyle, or consumer brands.
- Attention to detail.
- Must have a "customer first" mentality that understands how site testing affects the customer experience both positively and negatively.
- Must have thorough understanding of Shopify and third-party apps.
- Ability to think independently and creatively to problem solve.
- Proven ability to work smoothly with other departments and ecommerce stakeholders.
- Excellent communication skills.
- Understanding of data and analytics such as Shopify reports and Google Analytics.
- Must have experience working with agencies and contractors.
Similar jobs
+ Job summary The e-Commerce Project & Operations Manager will oversee both the operational backbone and the evolution of our digital ecosystem. · ...
1 month ago
The e-Commerce Project & Operations Manager will oversee both the operational backbone and the evolution of our digital ecosystem. You'll manage day-to-day site operations, third-party vendors, promotional planning, and reporting—while also leading the project management of the d ...
1 month ago
Hunter Industries is seeking an eCommerce Operations Specialist to support the day-to-day execution and optimization of Hunters direct-to-consumer operations. · ...
1 week ago
Hunter Industries seeks an eCommerce Operations Specialist to support the day-to-day execution and optimization of Hunter's direct-to-consumer operations. · This role partners cross-functionally with logistics, marketing, customer service, and merchandising teams to ensure accura ...
1 week ago
Hunter Industries is seeking an eCommerce Operations Specialist to support the day-to-day execution and optimization of Hunter's direct-to-consumer operations. This role partners cross-functionally with logistics, marketing, customer service, and merchandising teams to ensure acc ...
1 week ago
We are looking for a DTC eCommerce Platform Specialist to help drive our Direct-to-Consumer (DTC) eCommerce business across multiple iconic and emerging audio brands within the Sound United SBU of HARMAN. · What You Will Do · Maintain site uptime, error rates, and load performanc ...
1 month ago
This position is responsible for the development lifecycle and maintenance of TaylorMade Golf's consumer facing eCommerce platform. · Manage the overall operations and day to day activities of the digital commerce development team. · Deep partnership with Digital Commerce product ...
1 month ago
This position is responsible for the development lifecycle and maintenance of TaylorMade Golf's consumer facing eCommerce and digital commerce custom platforms. · Manage the overall operations and day to day activities of the digital commerce development team. · Troubleshoot and ...
1 month ago
We are looking for an Ecommerce Platform Specialist to help drive our Direct-to-Consumer eCommerce business across multiple iconic and emerging audio brands within the Sound United SBU of HARMAN. · In this role you will support the growth and stability of our online platforms by ...
1 month ago
We're seeking a Senior eCommerce Platform & Merchandising Analyst who thrives at the intersection of data, technology and digital merchandising.This hybrid role will drive smarter scalable merchandising decisions while optimizing the tools platforms and systems that power the onl ...
1 month ago
We are seeking a data-driven and collaborative DTC Data Analytics Specialist to join the Global DTC team for the Sound United business unit within Harman's Lifestyle division. · Analyze DTC business performance across traffic, conversion, average order value (AOV), revenue per vi ...
1 week ago
We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. About The Role · We are looking for a DTC eCommerce Platform Specialist to help drive our Direct-to-Consumer (DTC) eCommerce business across multiple iconi ...
1 month ago
· POSITION DESCRIPTION · Title & Reporting Relationships · Position Title: · Photographer · Reports to: · Art Director · Department: · Creative Services · Oversees: · No Direct Reports · Interactions: · Close collaboration with the Art Director, Creative Director, Graphic Design ...
2 days ago
We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. · We are seeking a strategic and results driven Product Manager to own the vision, strategy, and execution of technology capabilities that drive the best digi ...
2 weeks ago
This position is responsible for the development lifecycle and maintenance of TaylorMade Golf's consumer facing eCommerce and digital commerce custom platforms. · The ideal candidate will have a deep knowledge of the many aspects of the direct-to-consumer (DTC) development lifecy ...
1 month ago
We're seeking a Senior eCommerce Platform & Merchandising Analyst who thrives at the intersection of data, technology, and digital merchandising. · This hybrid role will drive smarter, scalable merchandising decisions while optimizing the tools, platforms, · and systems that powe ...
1 month ago
We are seeking a motivated and detail-oriented Wine Sales Operations Associate to support the company's sales and fulfillment processes by ensuring smooth coordination among sales, · customer service, and office operations. · ...
2 weeks ago
We are seeking a data-driven and collaborative DTC Data Analytics Specialist to join the Global DTC team for the Sound United business unit within Harman's Lifestyle division. · ...
1 week ago
The Field Sales Manager drives revenue through outbound sales and community relationships while working closely with internal teams to achieve volume and revenue targets. · ...
3 weeks ago
The Sales Analyst intern will create data points and tools that will be used in the annual operating planning and monthly RF forecasting processes. · Analyzing and compiling our Golf Datatech, SPS, and ecommerce sell-thru data to understand YoY trends and market fluctuations. · ...
1 week ago