Sr. VIP Concierge - Miami Beach, United States - Mint Luxury Concierge Company

Description

Job Description

* PLEASE DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE IN HOSPITALITY, BOOKING TRAVEL. THIS IS NOT A 9-5 JOB, AND APPLICANT MUST BE ABLE TO WORK VARIOUS SHIFTS THROUGOUT THE WEEK (INCLUDING NIGHTS AND WEEKENDS).

*PLEASE, NO PHONE CALLS

* Cover Letter Is Mandatory For This Position

WHO ARE WE? MINT Impeccable Lifestyle & Travel

We believe that luxury is an attitude and we are looking to hire you if you have the passion for delivering exquisite service, impeccable time management skills and you truly wish to create the perfect experience for our discerning clients at every opportunity. In this role, you will design and execute experiences pertaining to travel, dining and entertainment, luxury gifts, sports, fashion, fine art, and special event planning on occasion.

Few people are afforded the privilege of managing a clients' free time and helping shape great memories for them and those close to them. At MINT, we take this responsibility very seriously and strive to turn every opportunity into a surprise and delight moment our clients will cherish forever.

WHAT ARE WE LOOKING FOR?

The Sr. VIP Concierge position provides luxury concierge services for its clients globally, including luxury villas and mansion rentals, exotic car rentals, private jet charters, executive protection services, yacht charters, and VIP access to concerts and events plus much more. As the gatekeeper to our clients and their utmost desired requests, this position's sole responsibility is to execute no matter how small or large the task. You will also be required to assist with some managerial tasks, including scheduling and overseeing of reports and other functions for the concierge team. Former Concierge professionals at luxury resorts or residences along with Hospitality professionals are encouraged to apply.

WHAT'S EXPECTED?

Book Travel & Special requests for High Net-Worth Individuals

Report expenses to accounting, including tracking supplier commissions

Keep the team abreast of all client dealings using various tools (i.e.: Calendars, Recap Documents, Zioho CRM, etc)

Receiving and executing requests from dinner reservations to personal shopping, planning luxury vacations and multi-continental itineraries, to booking private chartered flights and estate management, plus more. No day is the same and requests can be simple or highly complex

Perform job functions with attention to detail (highly important), speed and accuracy is a must

Prioritize, organize and follow up

Extensive calendar and time management

Provide researched proposals & presentations

Excellent writing skills with a strong command of English communication skills. Other languages (verbal & written) are a plus

Position is currently a remote position, with the possibility of working at our Miami Beach office.

Assistance with concierge scheduling, maintaining reports, and some light administrative assistance to the management team.

WHO ARE YOU?

Exceptional customer service provider with a great sense of urgency

A true go-getter and "make it happen" attitude*Polished, professional, with proper speaking & writing skills along with great phone etiquette

Excellent with PC/MAC along with Microsoft Outlook, Word, Adobe, CRM systems (such as Zoho a plus) and electronic strengths with systems such as Crestron, Sonos, Savant, etc. are a huge plus

Comfortable grasp for worldwide travel trends & knowledge of major global city nuances highly preferred

Travel, hospitality, entertainment industry or similar experience highly desired

Experience in luxury travel sector or with High Net-Worth Individuals, including villa rentals, private jet requests, yacht charters a plus

Ability to work extended hours if needed, including weekends & holidays with accessibility 24/7 during peak seasons (Summer: June - August) Hospitality never sleeps

Management skills preferred

YOU MUST

Set high standards for yourself

Significant local and international travel experience and deep multi-cultural savoir-faire

A passion for one or more of the following lifestyle verticals: travel, dining, events (fashion, sport, art, music and cultural)

An ability to think and work independently while managing multiple tasks

An ability to build enduring relationships quickly and with professional precision

Fluent and articulate in writing and speech

Strong command over Microsoft office tools

Flexible shift attitude, with ability to work weekends and holidays

Be willing to work in an ever-changing environment due to magnitude of client requests.

Team building attitude with the ability to easily adapt within the work environment

Grace, precision and diligent attention to detail

Be resourceful and creative when it comes to handling client requests and sourcing of unique services or products

Be an effective delegator

Spotless background check

Job Type: Full-time

Salary: Competitive

Job Location:

• Miami Beach, FL 33139

• Remote /Home-based

Required education:

• Bachelor's

Required experience:

• Entertainment, Hospitality, Tourism, Travel Agency, Concierge, or similar: 5 years

*PLEASE, NO PHONE CALLS