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Wilkes-Barre

    Manager, Medical Case Manager - Wilkes Barre, PA, United States - Crawford & Company

    Crawford & Company
    Crawford & Company Wilkes Barre, PA, United States

    4 days ago

    Default job background
    Full time
    Description
    License and national certification reimbursement

    This is a work from home position requiring local field case management travel to cover the Wilks-Barre, PA region.

    Provides medical case management service which is consistent with URAC standards and CMSA Standards of Practice and Broadspire Quality Assurance (QA) Guidelines to patients/employees who are receiving benefits under an Insurance Line including but not limited to Workers' Compensation, Group Health, Liability, Disability, and Care Management.

    Reviews case records and reports, collects and analyzes data, evaluates injured worker/disabled individual's medical status, identifies needs and obstacles to medical case resolution and RTW by providing proactive case management services.

    Demonstrates ability to meet administrative requirements, including productivity, time management and QA standards, with a minimum of supervisory intervention.

    Maintains contact and communicates with claims adjusters to apprise them of case activity, case direction or secure authorization for services.

    May obtain records from the branch claims office.
    May review files for claims adjusters and supervisors for appropriate referral for case management services.

    Makes referrals for Peer reviews and IME's by obtaining and delivering medical records and diagnostic films, notifying injured worker/disabled individual and conferring with physicians.

    Utilizes clinical expertise and medical resources to interpret medical records and test results and provides assessment accordingly.

    May spend approximately 70% of their work time traveling to homes, health care providers, job sites and various offices as required facilitating RTW and resolution of cases.

    Meets monthly production requirements and quality assessment (QA) requirements to ensure a quality product.

    Associate's degree or relevant course work/certification in Nursing is required; Based on federal, state, or local law, this position may require you to be fully vaccinated for COVID-19.

    Active RN home state licensure in good standing without restrictions with the State Board of Nursing.
    Must meet specific requirements to provide medical case management services.
    National certification must be obtained in order to reach Senior Medical Case Management status.
    Travel may entail approximately 70% of work time.

    Excellent oral and written communications skills to effectively facilitate return-to-work solutions within a matrix organization and ensure timely, quality documentation.

    Basic computer skills including working knowledge of Microsoft Office products and Lotus Notes.
    Demonstrated ability to establish collaborative working relationships with claims adjusters, employers, patients, attorneys and all levels of employees.
    Demonstrated ability to gather and analyze data and establish plans to improve trends, processes, and outcomes.
    Because a claim is more than a number — it's a person, a child, a friend.

    And by helping to restore their lives, we are helping to restore our community – one claim at a time.

    We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve.

    Pay and incentive plans that recognize performance excellence
    Benefit programs that empower financial, physical, and mental wellness
    Training programs that promote continuous learning and career progression while enhancing job performance
    Sustainability programs that give back to the communities in which we live and work
    A culture of respect, collaboration, entrepreneurial spirit and inclusion


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