Customer Service Specialist - Mt Prospect, United States - Mizkan America

Description

Customer Service Specialist (Hybrid) #24-069Mount Prospect , ILArea of InterestCustomer ServicePosition TypeFull-timeJob DescriptionThe Customer Service Specialist processes customer orders and provides support to customers, brokers, and Sales.

This person acts as liaison between Supply Chain, Sales, Operations, Accounting, and our brokers to ensure our customers get their orders on time and complete.

This position reports to the Customer Service Manager.
This job description reflects assignment of essential functions. It is not inclusive of all tasks that may be assigned. This a hybrid position requiring in office and remote work environment.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide customer service support to our customers and brokers, domestic and exportRespond to all inquiries in a timely and professional manner and notify customers, brokers, Sales, and Customer Service Lead of all service issuesProcess incoming orders in a timely manner and ensure that all orders with pricing discrepancies are addressed with appropriate parties.

This is both manual and via EDIWork with Accounts Receivables Department regarding credit held orders and address deduction issuesAct as liaison between the manufacturing plants, Supply Chain, Accounting, and the customer to ensure orders are shipped complete and on timeReview all sales orders to guarantee they meet Mizkan America, Inc.

Order Processing PoliciesRunning daily and ad hoc reports utilizing Microsoft D365 reporting toolsPerform accuracy checks on sales ordersElectronic filingComplete other duties as assigned by the Customer Service Manager.

EDUCATION, EXPERIENCE, AND QUALIFICATIONSAssociate degreeis preferred, preferably in Business, Business Management, Communications or equivalent.
Minimum two years ERP experience; Microsoft D365 preferred.
Experience in a high-volumecustomer environment.
Outstanding communication and people skills are essential.
Advanced organization and time management skills with ability to manage multiple priorities, projects, and deadlines.

Food Industry background is a plus but a minimum of 2 years customer service experience in a manufacturing environment is required.

Experience working with export as well as domestic customers preferred.
Intermediate to Advanced knowledge of Microsoft Office Suite with particular focus on Excel.
This position may require working overtime to accommodate customer demandsWeekend shifts may be required on occasion based on business needs#LI-MK1Location(s)#J-18808-Ljbffr