Guest Experience Manager - San Francisco

Only for registered members San Francisco, United States

4 hours ago

Default job background
Full time $78,000 - $82,000 (USD)
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Job summary

We are actively searching for an experienced and energetic manager to become Guest Experience Manager of Four Seasons Hotel San Francisco. Directs and coordinates the activities of the team to create a special welcoming and memorable experience for our guests.

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Responsibilities

  • The Guest Experience Manager (GEM) demonstrates passion to create a service culture environment geared towards delivering an incomparable guest experience.
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  • Trains and schedules the Guest Service Team. Supervises day-to-day performance of the staff. Coaches staff to achieve Benchmark standards.+
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions,+

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