Customer Success Lead - Tysons, Virginia, United States
1 day ago
Job description
Overview
LMI is seeking a Customer Success Lead, who will be the connector between our technology, our clients, and our growth. You'll shape the customer experience from the first demo through delivery, ensure training and adoption stick, and transform mission wins into stories that fuel our marketing and sales. If you want to help scale technology that changes the way the DoD operates, this is where you make your mark.
We're building the next generation of RFID, GPS tagging, and sensor-mesh solutions that power mission-critical operations across the DoD. Our mission isn't just about delivering technology—it's about delivering outcomes that matter. We thrive at the intersection of innovation and execution, blending startup energy with the rigor needed to support the world's most demanding customers.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
This position requires a Secret clearance.
Responsibilities
We need a Customer Success Lead who can bridge the gap between technology, delivery, and growth. You'll be the face of our solutions to clients—owning engagement, training, and communications that ensure smooth deployments and lasting adoption. But your impact doesn't stop at delivery: you'll also enable sales and marketing by creating the playbooks, messaging, and success stories that fuel growth across our DoD portfolio.
This role is equal parts strategist, trainer, and evangelist. If you thrive on building programs that scale, love working directly with clients, and want to shape the way our technology is delivered and sold, we want you.
What you'll do:
- Lead customer engagement: Serve as the primary point of contact for onboarding, delivery coordination, and ongoing success.
- Enable sales: Build customer-facing decks, demo scripts, and success stories that help the business development team win new opportunities.
- Own training programs: Design and deliver training that ensures clients and internal teams know how to use and sell our solutions effectively.
- Standardize success: Develop SOPs for site surveys, product demos, and customer handoffs that ensure consistency and quality.
- Shape comms strategy: Craft communications and engagement plans that align clients, internal teams, and external stakeholders.
- Fuel marketing: Partner with marketing to package lessons learned, customer wins, and deployment outcomes into content that resonates with prospects.
- Drive adoption: Gather feedback from customers, measure success metrics, and share insights with product and engineering teams to improve solutions.
- Be the voice of the customer: Represent user needs and mission outcomes in sales strategy and product planning.
Qualifications
What We're Looking For:
- Bachelor's degree in Business, Communications, Marketing, or related field (or equivalent experience).
- 5+ years of experience in customer success, program delivery, or client-facing roles.
- Strong background in training, communications, and marketing enablement.
- Proven ability to build structured SOPs and scalable engagement processes.
- Excellent communication and storytelling skills, with comfort presenting to senior stakeholders.
Bonus Points For:
- Experience in defense, aerospace, or government contracting.
- Familiarity with RFID, IoT, or sensor-driven systems.
- Background in marketing campaigns, sales enablement, or proposal support.
- Understanding of DoD sales cycles, site surveys, and sustainment processes.
Target salary range: $92,000-$160,000
Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
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