Desktop Support Technician - New York
4 days ago
Job summary
Mostly onsite desktop bar support (Tech BAR), you will be a part of a team of 4 Desktop Support technicians Install update and repair personal computer hardware software and network service systems Maintain and implement desktop solutions to support organizational business needs Provide professional level phone support to customers in accordance with company policies and procedures Troubleshoot and replace laptop PC hardware Perform hardware upgrades hardware disposal loaner program management asset inventory software inventory remote imaging Conduct new hire setups terminations relocations remote automated updates provide remote support Recognize research isolate resolve follow up on difficult user problems referring complex issues to higher level technical staff Set up maintain troubleshoot desktop systems user environments Participate in IT Support queue to assign prioritize open issues Log prioritize assign troubleshoot all calls voicemails emails trouble tickets walk up requests reporting technical problems escalate as appropriate Provide first second level support for desktop enterprise applications local network printing email connectivity remote access hardware issues Perform server desktop updates protect against malicious viruses malware Manage customer issues requests creating tracking documenting technical solutions Manage deliverables associated with projects prioritizing tracking completing assigned tasks Build deploy new workstations desktops laptops Install upgrade hardware software on Windows workstations Troubleshoot assigned tickets resolve escalate appropriate team Maintain positive customer relations effective follow up Skill Requirements Ability troubleshoot software hardware connectivity issues remotely Ability understand articulate root causes customer issues Experience installation upgrade maintenance software peripherals Familiarity encryption troubleshooting secure environments Assist customers accessing various systems servers Provide support remote employees Citrix environments VDI machines Avaya Cisco Polycom telephony systems Set shared mailboxes distribution lists Exchange Distribute patch using Casper LANDesk technologies Communicate call trends challenges daily meetings Ability manage small projects start finish Keep Knowledge Base process documentation current Collaborate closely resolve aging tickets Personal ticket queues Ensure highest level of customer satisfaction May require deeper knowledge collaboration Tier engineering teams Maintain process ownership expertise Knowledge Domain Expert Education Technical Degree related work experience You receive following benefits Medical Insurance Health Savings Account HSA 401k Paid Sick Time Leave Pre tax Commuter Benefit Motion Recruitment provides IT Staffing Solutions Contract Contract hire Direct Hire major North American markets Our expertise todays highest demand tech skill sets paired deep networks knowledge our technology markets results exemplary track record candidates clients .
Job description
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