Help Desk Technician - Saline, United States - System Soft Technologies

System Soft Technologies Saline, United States

4 weeks ago

Technology / Internet

Description

SKILLS/COMPETENCIES:

Proficient in utilizing essential functions of relevant software, hardware, and equipment.
Experienced in delivering exceptional customer service.
Skilled in troubleshooting and providing help desk support.
Capable of problem analysis and effective problem-solving.
Able to comprehend and interpret various documents including software documentation, safety rules, and operating instructions.
Strong proficiency in Microsoft Office suite.
Possesses exceptional organizational abilities and adeptness at managing multiple tasks concurrently.

PREFERRED EDUCATION REQUIREMENTS: Note: A High School Diploma or General Education Degree (GED) is a mandatory requirement for all new hires in any position.

Preferably holds an Associate Degree in Computer Science or equivalent practical experience.

PREFERRED EXPERIENCE:

Minimum of three (3) years of experience working with computers, networks, and applications in a professional setting.
Strong preference for at least two (2) years of help desk or customer service experience.
Experience in troubleshooting and resolving issues related to Windows 10 and basic laptop hardware.
Basic understanding of enterprise data center concepts including Windows, networking, and server administration.

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