- Manage Home Improvement Contractor Registration Program.
- Oversee arbitration and guaranty fund functions.
- Manage Lemon Law Arbitration Program.
- Manage the Do Not Call Registry.
- Manage Data Breach Notification.
- Act as records custodian.
- Knowledge of Program subject matter.
- Supervisory and management experience.
- Strong written and oral communication skills.
- Proficiency in relevant software programs.
- Experience in program registration and review.
- Skills in planning, research, and organization.
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Senior Director of Programs - Norfolk, United States - State of Massachusetts
Description
About the Company:
The Office of Consumer Affairs and Business Regulation (OCABR) is a state agency within the Executive Office of Economic Development in Massachusetts. Its mission is to protect consumers through advocacy and education, ensuring that businesses treat all Massachusetts consumers fairly. The OCABR oversees divisions such as the Division of Banks, Division of Insurance, Division of Occupational Licensure, Division of Standards, and Department of Telecommunications and Cable.
The Office of Consumer Affairs and Business Regulation is dedicated to fostering a work culture that values diversity, inclusivity, and mutual respect among all employees, regardless of background. They aim to create an environment where employees feel respected, valued, and empowered.
About the Role:
The Senior Director of Programs plays a crucial role in overseeing programs such as the Lemon Law Arbitration Program, Home Improvement Contractor Program, Do Not Call Registry, and Data Breach Notification within the OCABR. Reporting to the Chief of Staff & Assistant General Counsel, the SDP is responsible for guiding daily regulatory activities, providing policy guidance, and supervising staff.
The SDP collaborates with various departments, including Communications, Outreach, Legislative Affairs, and General Counsel, to ensure effective program management, press responses, and regulatory compliance.
Duties and Responsibilities:
Preferred Knowledge, Skills, and Abilities:
Minimum Entrance Requirements:
Applicants need six years of relevant experience, with at least two years in a supervisory or managerial capacity. Substitutions are available for educational qualifications.
Benefits:
The Commonwealth offers comprehensive employee benefits to support their well-being, ensuring a rewarding work experience for all employees.
Location: Massachusetts-Boston
