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Area Manager - Wilmington, United States - Ace Cash Express
Description
The safety and wellbeing of our customers and employees is our top priority.Most of our Corporate office operates remotely as we continue to closely monitor COVID-19 updates at the national and local levels (some positions may operate on-site).
Populus is an amazing company where our employees stay because they love their teams and the growth opportunities. Additionally, we offer a competitive 401K match, a generous paid time off package, and Health Benefits. Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service. We work and lead with integrity, and we celebrate employees who exemplify our values. Come join our teamThe Area Manager directly leads all Store Managers and Sales Associates of a small segment of stores. The Area Manager is responsible for all aspects within those stores. The first priority of the Area Manager is to contribute to the success of the district.
This means that the successful candidate not only delivers in their role as the Area Manager but they also model leadership behaviors and deliver as the Store Manager when necessary.
The Area Manager will drive key performance indicators and brand loyalty by leading through the team.Major Responsibilities
Managing all stores assigned within the district.
Coach, develop and motivate the team.
Lead the Store Managers in all aspects of store operations.
Achieve monthly sales goals, budgets and manage expense control.
Controlling shrinkage by coaching the teams to manage within stores.
Oversee management and recruitment of store teams, rosters and control of wages.
Promote customer service excellence and identify areas of opportunity to improve customer satisfaction.
Ensure store presentation is of the highest standards.
Attract, recruit and induct new team members and promote a strong focus on succession planning within the teams.
Minimum Qualifications
High School Diploma or equivalent or better.
A strong passion for sales, customer service and compliance.
Exceptional communication skills.
Effective Time Management skills.
Proven track record of delivering results.
Excellent planning and organizational skills.
Strong people management skills and thorough understanding of performance management.
Ability to perform in a fast-paced, high volume store environment.
1-2 Years of Retail Management a plus.
Key Competencies
Leadership
Engaging & Motivation
Organized
Attention to Details
Business Acumen
Customer Service
Communication Proficiency
Direct Report Title
Store Managers
Store Associates
Internal/External Interactions
Management Team
Customers
Vendors
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the major responsibilities.While performing the duties of this job, the employee is regularly required to sit, stand or walk; use hands to finger, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear.
The employee must occasionally lift and/or move up to 50 lbs.Position Type/Expected Hours of Work
This is a full-time position. This position will require long hours and weekend work.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in some work environments can be moderate.Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this job.
EEO StatementACE Cash Express provides Equal Employment Opportunity (EEOC) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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