Claims Coordinator - Chapel Hill, United States - Voltage, LLC

Description

Overview: As an Administrative Claims Support Coordinator at Voltage, LLC, you will provide essential administrative support to the claims management team, ensuring smooth and efficient operation of the claims process. This role is critical in maintaining accurate records, coordinating communication between internal teams and external stakeholders, and facilitating the timely resolution of claims. If you are detail-oriented, organized, and thrive in a fast-paced environment, this role offers an excellent opportunity to contribute to the success of our projects.

Key Responsibilities:

Administrative Support:

Assist in the organization and maintenance of claim files, documents, and records.

Enter and update claim-related information in the company's database or claims management system.

Prepare and distribute correspondence, reports, and other documents as required.

Schedule meetings, appointments, and conference calls for the claims management team.

Communication and Coordination:

Serve as a point of contact for internal teams, clients, subcontractors, and insurance providers regarding claim-related inquiries.

Facilitate communication between different departments to ensure timely resolution of claims issues.

Maintain regular communication with stakeholders to provide updates on claim status and gather necessary information.

Data Management and Analysis:

Assist in the collection and analysis of data related to claims, including costs, timelines, and resolution outcomes.

Generate reports and summaries to track claim trends, identify areas for improvement, and support decision-making processes.

Conduct data entry and validation to ensure accuracy and completeness of claim information.

Documentation and Reporting:

Prepare and organize claim documentation, including invoices, receipts, contracts, and correspondence.

Assist in the preparation of claim packages for submission to insurance providers.

Generate regular reports on claim status, progress, and key performance indicators for management review.

Process Improvement:

Identify opportunities to streamline administrative processes and improve efficiency within the claims management function.

Collaborate with team members to develop and implement best practices, standard operating procedures, and workflow enhancements.

Provide feedback and suggestions for system improvements or training initiatives to support continuous improvement efforts.

Qualifications:

Bachelor's degree in business administration, Finance, or Electrical Engineering

Previous experience in administrative support roles, preferably in a claims management or construction environment.

Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

Excellent communication skills, both written and verbal, with a customer service-oriented approach.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with database management systems such as VPMS and Sales Force.

Detail-oriented with a high level of accuracy in data entry and documentation.

Ability to work independently with minimal supervision and collaborate effectively within a team environment.