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Card Fraud Sr. Process Specialist - Killeen, United States - First Community Bancshares

First Community Bancshares Killeen, United States

3 weeks ago

Investigate, resolve and report suspected fraudulent activity initiated via ATM and/or debit card transactions

Monitor alert/fraud reports from Pulse, Direct, MasterCard, and Fair Isaac and complete all necessary analysis to determine required action
Investigate and research accounts in question for possible fraudulent transactions
Contact account holders to verify identity and questionable transactions
Maintain and reissue ATM and/or debit cards
Update Pulse Prism and Safe Reporting systems
Review incoming EFT credits within approval limit
Review incoming car rentals
Other duties as assigned

Physical Requirements:

Must be able to remain in a sitting stationary position for extended periods of time
Constantly operate a computer and other office machinery

FCBI is an equal opportunity employer.

Requirements

High School Diploma or Equivalent
At least 18 years of age
Working knowledge of Microsoft Office
Customer Service Experience
Ability to work with minimal supervision
Ability to organize and prioritize
Capable of meeting deadlines
Good communication skills
Must successfully pass background investigation and drug screen according to company policy
Must be able to get along with co-workers and work effectively in a team environment

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