Patient Service Representative - Clive, IA
19 hours ago
Job description
Overview
We are seeking a skilled and dedicated Patient Service Representative to join our healthcare team. Iowa Radiology is a patient-centered practice that promotes a more compassionate approach to medicine. We provide our employees the ability to bring their authentic selves to work every day, providing compassionate care for our patients in a collaborative, supportive work environment.
We want YOU to join the Iowa Rad family
We truly care about our employees, their health and well-being, and their career goals and aspirations. The ideal Patient Service Representative - Call Center will play a crucial role in helping us continue to be the premier provider of radiologic services in Iowa by providing high-quality imaging services, ensuring patient safety, and delivering accurate diagnostic information.
Responsibilities of the Patient Service Representative:
Call Center & Administrative Functions
- Answer a high-volume, multi-line phone system promptly and professionally, routing calls and delivering messages accurately and in a timely manner.
- Schedule diagnostic imaging exams and procedures across all modalities for multiple IDIPC clinics.
- Demonstrate knowledge of radiology procedures, exam preparation requirements, and scheduling protocols.
- Accurately schedule appointments using the RIS system and maintain complete and up-to-date patient records.
- Initiate and maintain positive public relations with patients, visitors, clinic staff, and referring physician offices.
- Process patient registrations, collect payments, and verify demographic and insurance information as required.
- Utilize and become proficient in Abbadox, Epic, and the Shoretel multi-line phone system.
- Metrics: Must handle a minimum of 100 calls/day.
- Provide clear, courteous, and professional communication to patients, including explaining appointment details and preparation instructions.
- Handle patient inquiries, concerns, and issues with empathy, discretion, and efficiency.
- Maintain patient confidentiality and comply with HIPAA and organizational policies at all times.
- Attend staff meetings and required training sessions.
- Report issues related to staffing, workflow, morale, or procedures to the Clinic Supervisor.
- Notify the Clinic Supervisor of supply or operational needs.
Qualifications of the Patient Service Representative - Call Center:
Education
- High school diploma or equivalent
- Previous reception or call center experience required
- Previous medical experience preferred.
- Must have a fundamental knowledge of typing and filing techniques.
- Must be able to read, write, and speak fluent English.
- Excellent verbal and written communication skills, with the ability to convey complex information to non-technical stakeholders.
- Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
- Ability to work independently while contributing positively to a team environment.
Physical, Mental, and Visual Effort
- Continuous speaking, hearing, and visual effort.
- Must have the ability to communicate effectively and work independently.
- Continuous mental and visual concentration requiring attention-to-detail and accuracy.
- Working conditions are typical to a normal office or individual home office environment.
- Must possess manual dexterity to operate computer and other office equipment.
- Ability to perform repetitive tasks associated with technology use (phone, computer, applications, and software).
- Must be able to bend, stoop, kneel, or crouch as part of job functions.
- Ability to lift and carry up to twenty-five (25) pounds when necessary.
Benefits include but are not limited to:
- Health, Dental, and Vision insurance
- Life Insurance
- Short-term and Long-term Disability Insurance
- Paid Time Off and Paid Holidays
- 401k Retirement Plan
- Referral Program
Iowa Radiology, Professional Medical Management (PMM), and Iowa Diagnostic Imaging and Procedure Center (IDIPC), are equal opportunity employers. We are committed to fostering a diverse, inclusive, and respectful workplace. All qualified candidates are given equal employment opportunity without regard to race, color, national origin, sex, gender identify, sexual orientation, age, disability, religion, or any other characteristic protected by federal, state, or local law.
We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available to individuals with disabilities from the application process and throughout employment with any of our companies.
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