Manager - Training - Lawrenceville, GA
1 day ago
Job description
Description Summary:
The Training Manager leads the delivery and continuous improvement of customer training programs across all M3 products, including Accounting Core, CoreSelect, Insight, Labor Management, and add-on solutions (e.g., Intelligent Imaging, Document Imaging, PMS/POS mapping, project work, etc.). This role ensures customers are equipped with the knowledge and skills to successfully use M3's software solutions. The Training Manager develops and mentors trainers, oversees training delivery quality, and partners across departments to align training with customer success and product adoption goals.
Essential Duties:
The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor's requests for additional or altered duties.
- Lead, mentor, and develop the Training team (including supervisor and specialists I–III), providing coaching, feedback, and support for professional growth.
- Oversee the planning, coordination, and execution of customer training programs, ensuring alignment with implementation timelines and product scope.
- Serve as the escalation point for training-related challenges, ensuring resolution and customer satisfaction.
- Audit training content and delivery for accuracy, quality, and consistency.
- Collaborate with Product, Support, and Onboarding teams to ensure training materials are up to date and reflect the latest product functionality.
- Develop and maintain training standards, materials, and documentation to promote consistency.
- Track and report training KPIs, including attendance, satisfaction, adoption metrics, and effectiveness.
- Drive process and content improvements to enhance training delivery, including the use of new technologies, formats, or platforms.
- Support change management initiatives, ensuring training addresses new processes, products, or organizational updates.
- Partner with leadership to provide executive updates on training impact, customer adoption, and team capacity.
- Participate in or lead customer group trainings, virtual trainings, and workshops as needed.
- Stay current with best practices in adult learning, instructional design, and SaaS training delivery.
- Travel as required to deliver training sessions or support customer engagements.
- Create business plans / value propositions for all expenses and new initiatives
- Facilitate/Manage new vendor pilot implementations as directed by leadership
- Continuously promote and improve employee engagement on T&I processes and internal products knowledge.
- Provide Executive Updates for Key Responsibilities.
- Perform capacity planning to assist in workforce bandwidth planning.
- Other duties as assigned.
Education/Training/Experience:
- Bachelor's degree required in Accounting, Finance, Business, Information Systems, Hospitality, Education/Instructional Design, or related field. Equivalent work experience may be considered.
- 5–7+ years of progressive experience in software implementation, configuration, training, or customer onboarding within SaaS, hospitality, or accounting/finance industries.
- 2–3+ years of supervisory or leadership experience, with proven ability to coach, mentor, and develop team members.
- Experience managing complex projects, multi-product implementations, or enterprise-level customers.
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); advanced Excel strongly preferred.
- Experience with project management methodologies and tools (e.g., Smartsheet, Asana, MS Project, or similar).
- Industry-specific system knowledge preferred (e.g., Time & Attendance, ERP, financial reporting, or labor standards tools — depending on pillar).
- Certifications in Project Management (PMP, CAPM), Change Management (Prosci), or Customer Success are a plus.
Similar jobs
The Training Manager leads the delivery and continuous improvement of customer training programs across all M3 products. · Bachelor's degree required in Accounting, Finance, Business, Information Systems, Hospitality, Education/Instructional Design or related field. · 5-7+ years ...
1 month ago
· Description Summary: The Training Manager leads the delivery and continuous improvement of customer training programs across all M3 products, including Accounting Core, CoreSelect, Insight, Labor Management, and add-on solutions (e.g., Intelligent Imaging, Document Imaging, PM ...
2 days ago
The Training Manager leads the delivery and continuous improvement of customer training programs across all M3 products. · Clients are equipped with knowledge and skills to successfully use M3's software solutions.Bachelor's degree in Accounting, Finance, Business or related fiel ...
3 weeks ago
Be a part of one of the greatest growth stories ever told in the fitness industry. · Medical, Dental, Vision · 401K · ...
1 week ago
+Be a part of one of the greatest growth stories ever told in the fitness industry. · +A desire for personal growth · Team oriented individual · Friendly and outgoing personality · +BenefitsMedical, Dental, Vision · ...
1 month ago
The Manager in Training is responsible for assisting the Store Manager and Assistant Store Manager regarding overall operations and administrative duties. The Manager in Training assumes supervisory control in the Store Manager's absence and is trained in the Store Manager's Resp ...
1 month ago
We are looking for a Manager in Training who will be able to gain the knowledge and experience required for promotion to a management position under the direction of experienced professionals. · ...
1 month ago
About Your Future With TopBuild Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as · a"Great Place to Work"of value to you? · Look no further ...
1 month ago
As a Manager in Training, you will learn the fundamentals of club operations while directly driving member sales, delivering a high-energy club experience, and developing the skills needed to advance into leadership. · This role requires a strong sales mindset, customer service f ...
1 week ago
We are looking for a highly motivated individual to join our team as a Manager in Training. The role offers tremendous opportunities for growth & career advancement. · ...
1 month ago
As a Manager in Training, you will learn the fundamentals of club operations while directly driving member sales, delivering a high-energy club experience, and developing the skills needed to advance into leadership. · ...
1 month ago
Personal Training Manager In Training · We are looking for highly motivated individuals to join our team as Personal Training Managers in Training. · CPR Certified · Nationally recognized personal training certification · ...
1 day ago
Be a part of one of the greatest growth stories ever told in the fitness industry. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. · ...
1 month ago
As a Manager in Training, you will learn the fundamentals of club operations while directly driving member sales, delivering a high-energy club experience, and developing the skills needed to advance into leadership. · ...
1 month ago
We are looking for a Personal Training Manager in Training to join our team at Crunch Fitness. As a Personal Trainer Manager in Training you will be responsible for leading and motivating our personal training clients towards their fitness goals while providing excellent customer ...
1 week ago
As a Manager in Training, you will learn the fundamentals of club operations while directly driving member sales and delivering a high-energy club experience. · ...
1 week ago
The Manager In Training is an associate that is on a direct training plan to become a General Manager. · Acquire and Maintain Customers · Compliance with all applicable federal, state and local statutes · Meting company standards for quality, customer service and safety · ...
1 month ago
The Manager in Training · is responsible for assisting the Store Manager and Assistant Store Manager regarding overall operations and administrative duties. ...
3 weeks ago
The Manager in Training is responsible for assisting the Store Manager and Assistant Store Manager regarding overall operations and administrative duties. · Assist the Store Manager and Assistant Store Manager in controlling the assets of Hibbett. · Consults with Store Manager an ...
3 weeks ago
The Manager in Training is responsible for assisting the Store Manager and Assistant Store Manager regarding overall operations and administrative duties. · ...
3 weeks ago