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Service Advisor
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Service Advisor - Pleasant Hills, United States - Bowser Automotive, Inc.
Description
Bowser Automotive is seeking a Service Advisor whose primary responsibility is to greet customers and obtain vehicle data. The ideal candidate will have sales experience as well as strong communication skills in order to effectively and clearly write the general nature of automotive needs, administer appropriate warranties, verify intended methods of payment while maintaining the highest level of customer service (CSI).
DUTIES
Greet customers and clearly write the general nature of automotive needs.
Notify customer of other repairs or maintenance identified by test drive and/or walk-around.
Provide customer with estimate of repairs and anticipated time of completion.
Verify method of payment.
Maintain contact with technicians throughout the workday.
Maintain the optimum CSI.
Administer appropriate warranties.
Test drive vehicles as necessary.
Notify customers when repairs are completed.
Deliver vehicle to customer and review work performed with customer.
Follow all Bowser safety policies and procedures
QUALIFICATIONS
High school diploma or equivalent
Excellent customer service skills
Strong communication skills - both written and verbal
Experience in automobile dealership or independent repair facility.
General knowledge of vehicle mechanical operations.
ASE certification preferred
Professional appearance
Valid drivers license in good standing
Ability to lift and move objects weighing lbs.
Ability to drive cars and trucks (automatic & standard transmissions
