Program Manager, Digital Services - Madison, United States - Sterling Kohler

Description

Location:
Hybrid-200 Twin Oaks Road, Koher WI 2-4 days a week
Basic Function
Program Manager, Digital Services– is responsible for leading key strategic digital projects focused on the

aftermarket/industrial business

for

B2B customers.

This role will support the AMSP organization, ensuring everything runs smoothly and follows program goals while maintaining a high level of detail for each project.

This role will oversee throughout their workday and working hand-in-hand with senior management from Services and other departments to make sure that the progress of the projects that are being embarked upon is planned or scheduled.

Top Characteristics
B2B experience in industrial, automotive & manufacturing sectors
Aftermarket business experience
Strategic Thinking ability
Experience developing digital programs and Apps.
Experience with digital projects that require integration
Experience managing Sales Force or eCommerce projects
Analytical Skills
Customer Centric
Results Oriented
Effective Negotiator
Team Building
Decisive
Self-Empowered
Specific Responsibilities
Lead critical projects in the AMPS organization for North America aligned with key strategic initiatives.
Participate actively in the planning and execution of the projects part of the program.
Providing guidance to the project teams and developers and monitoring their progress.
Develop back-up/recovery plans in the case of unplanned set-backs in project delivery.

Facilitate and ensure effective communication amongst functional bodies/representatives, that is, between top management team and individual project managers, and also make sure that the information/directives being passed down are diligently carried out.

Oversee the facilitating and delegation of individuals to different project teams.
Make sure that there is effective allocation of common resources amongst the individual projects under the program.
Manage the dependency of individual projects on each other to avoid mix-ups or duplication of projects.
Manage all forms of risk that may hinder the progress of on-going projects.
Focuses on creating and enhancing compelling user experiences collaboratively with the After Market Parts and Service teams.
Intimate understanding of our customers' journey experiences and their usage of our connected products & services and digital solutions.
Relationships and Contacts

Supervisory Relationship:
Reports to Digital Customer Experience Manager – AMPS

Organization Relationships :
Works closely with various business teams within Aftermarket Parts and Service KPS.
Partners with Service, Marketing, customer experience and IT
Works with accounting and other support areas to obtain information.
Collaborates with various functions on enterprise initiatives and platform integration.

External Business Relationships:
Frequent contact with key customers, technicians, suppliers, support organizations.

Has frequent contact with a wide variety of business leaders and maintains active membership in professional societies and industrial associations.

Skills/Requirements
Bachelor's degree in engineering, Business Analytics, Information Systems, or Business-related field
5-10 years prior experience in Project Management in the manufacturing/generator/automotive sector. (prefer multiple projects at once)
Good knowledge of project management methods in the B2B manufacture/automotive sector.
B2B experience in automotive/manufacturing sectors
Aftermarket business experience
Ability to manage time and meet/beat deadlines.
Demonstrated success working in a collaborative, cross-functional team capacity.
Technical acumen with demonstrated ability to target and trouble shoot with success.

Ability to quickly learn complex concepts and digital tools that may span across analytics, project management, content management, workflow, and automation domains.

Strong team management and communication (written and verbal) presentation skills.
Desired Qualifications
PMP/PMI certification
Experience in telematics and intelligent connected products is highly desired
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Thesalary range for this position is $113,000 - $143,950.

The specific salaryoffered to a candidate may be influenced by a variety of factors includingthe candidate's experience, their education, and the work location.

Available benefits include medical, dental,vision & 401k.
Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services.

We understand that it takes investment in our associates' development to make that happen.

So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more
*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.
On November 6, Kohler Co.

announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner.

Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations.

Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth
About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.

We invite you to learn more about our culture and company at

.

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.

If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact

. Kohler Co. is an equal opportunity/affirmative action employer.

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