- To be considered, the candidate must be available to attend a two-week training program on weekdays.
- This is a weekend position from 7 am-6 pm Eastern Time.
- Provide accurate, polite, and responsive telephone/email/web-based customer service support.
- Develop familiarity with transportation services in Connecticut.
- Multi-task across multiple web-based and printed sources to locate relevant transportation information.
- Provide responses to in-bound telephone inquiries, including transferring calls to related services, when appropriate.
- Use Live Chat program to respond to customer inquiries online.
- Monitor multiple email accounts and provide written response to inquiries.
- Compile and issue time-sensitive service alerts via multiple communication channels.
- Create and provide customized commute plans based on an individual's travel needs.
- Conduct outbound follow-up calls to provide a second level of customer service, when appropriate.
- Perform administrative tasks to support outreach and marketing team.
- Communicate with transportation providers to gather and update route/schedule services.
- Utilize CMS and other computer programs and office equipment to accomplish assigned tasks.
- Assignments generally require knowledge of the policies, practices and procedures of the CTrides and CTrail program.
- HS plus two years of experience or demonstrated equivalency of experience and/or education.
- Previous customer service experience.
- Experience using Microsoft office or Gsuite products.
- Must have good communication skills.
- Strong attention to detail.
- Have good time management skills.
- Good at multitasking.
- Sponsorship is not available for this position.
- Relocation assistance is not available for this position.
-
Account Support Specialist
2 weeks ago
Ultimate Staffing Connecticut, United StatesUltimate Staffing is seeking a Customer Account Specialist for a reputable forward-thinking industrial automation organization. This role is Direct Hire, hybrid after 30 days, and has competitive benefits and outstanding PTO time. · Connect with us at or . · What's in it for yo ...
-
Account Support Specialist I
3 weeks ago
HESCO Rocky Hill, United StatesJob Description · Job DescriptionDescription:The Account Support Specialist contributes to the day-to-day sales activities by assisting customers, corresponding with vendors, and collaborating with the Sales and Specialist team members. · Requirements:Essential Duties and Respons ...
-
Account Support Specialist I
2 days ago
HESCO Rocky Hill, United StatesJob Type · Full-time · Description · The Account Support Specialist contributes to the day-to-day sales activities by assisting customers, corresponding with vendors, and collaborating with the Sales and Specialist team members. · Requirements · Essential Duties and Responsib ...
-
Account Support Specialist I
2 weeks ago
Hesconet Rocky Hill, United StatesHESCO is an equal opportunity employer in all of our employment practices, including hiring, we are firmly committed to provide equal employment opportunity to all individuals, regardless of race, color, religion, sex, national origin, disability, age, genetic information, protec ...
-
Operations Support Specialist-Durational
3 weeks ago
Connecticut Housing Finance Authority Rocky Hill, United StatesAbout the Connecticut Housing Finance Authority: · Connecticut Housing Finance Authority (CHFA) is a self-funded, quasi-public organization. Its mission is to alleviate the shortage of housing for low-to moderate-income families and persons in the state of Connecticut (State) an ...
-
Johnson Brunetti Retirement & Investment Specialists Wethersfield, United StatesFinancial Planning and Advisor Support Specialist · Are you looking for an opportunity to work one-on-one with our advisors in a supporting role? Do you enjoy working with numbers and creating financial plans? Are you driven, self-motivated and results-focused? If you enjoy worki ...
-
Teacher Support Specialist
3 weeks ago
Adelbrook Inc Cromwell, United StatesJob Description · Job DescriptionAbout Our ProgramThe program serves the educational needs of Ädelbrook residents as well as day students from surrounding communities. With an emphasis on autism spectrum disorders (ASDs), we provide programming appropriate for students with a var ...
-
Family Support Specialist
3 weeks ago
Community Residences Newington, United StatesJob Description · Job DescriptionThe FFT-FC Family Support Specialist works in conjunction with the FFT FT Clinician providing in home support services using an evidenced based model. This position is responsible for case management, support, being the bridge to other service pro ...
-
Client Support Specialist- Contractor
3 weeks ago
Finalsite Glastonbury, United States FreelanceJob Description Job Description Finalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world. The companys people, products and services transform how schools connect and e ...
-
Client Support Specialist- Contractor
5 hours ago
Finalsite Glastonbury, United States FreelanceJob Description · Job DescriptionFinalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world. The company's people, products and services transform how schools connect and ...
-
Technical Support Specialist
3 weeks ago
Voya Financial Hartford, United States Full timeProfile Summary: · The Technical Support Specialist is responsible for prioritizing incoming queries from internal and external customers via phone calls, email, support multiple call queues, and MS Teams. This position is accountable for Total Contact Ownership (TCO) from initia ...
-
Alera Group Wethersfield, United States· Are you looking for an opportunity to work one-on-one with our advisors in a supporting role? Do you enjoy working with numbers and creating financial plans? Are you driven, self-motivated and results-focused? If you enjoy working with advisors and helping to create client's f ...
-
Alera Group, Inc. Wethersfield, United StatesOverview: · Are you looking for an opportunity to work one-on-one with our advisors in a supporting role? Do you enjoy working with numbers and creating financial plans? Are you driven, self-motivated and results-focused? If you enjoy working with advisors and helping to create ...
-
Recovery Support Specialist
1 week ago
State of Connecticut, Department of Administrative Services Middletown, United StatesRecovery Support Specialist (35 Hour) · Office/On-site · Recruitment # HN-001 · Location Middletown, CT Old Saybrook, CT · Date Opened 5/30/2024 12:00:00 AM · Salary $44,751* - $60,671/year (*New state employees start at the minimum.) · Job Type Open to the Public · Close Date 6/ ...
-
Customer Support Specialist
3 weeks ago
Caraluzzi's Hartford, United States**Customer Support Specialist** · Caraluzzi's is looking for a full-time Customer Support Specialist to respond to customer service requests and assist customers with technical aspects of using our ecommerce services. · Customer Support Specialist responsibilities include resolvi ...
-
Peer Support Specialist
1 week ago
Aware Recovery Care Hartford, United StatesJob Description · Job DescriptionWhy You'll Love This Peer Support Specialist Job · Do you have passion for meeting people where they are and supporting them on their road to recovery? Do you have a passion for coming alongside and supporting people? Want to use your personal ex ...
-
It Support Specialist
3 weeks ago
TurnKey Real Estate Inc Middletown, United StatesJob Description · Job DescriptionDo you thrive in a fast-paced environment and enjoy troubleshooting technical challenges? Are you passionate about technology and have a knack for solving problems? If so, then our IT Technician position might be the perfect fit for you · In this ...
-
Application Support Specialist
5 days ago
Gotham Technology Group Hartford, United StatesA banking client is looking to add a Application Support Specialist to their growing technical support team supporting their core banking applications. · 3 days/on-site in Connecticut, 2 days remote. · Summary of Position: · The Application Support Specialist is responsible fo ...
-
Application Support Specialist
4 days ago
Complete Staffing Solutions Hartford, United StatesIn this challenging position, the Application Support Specialist will be part of a larger team that takes ownership of the implementation, support, security, documentation, disaster recovery and maintenance of all firm software applications. The successful candidate will be exper ...
-
Application Support Specialist
5 days ago
Complete Staffing Solutions Hartford, United StatesIn this challenging position, the Application Support Specialist will be part of a larger team that takes ownership of the implementation, support, security, documentation, disaster recovery and maintenance of all firm software applications. The successful candidate will be exper ...
Customer Support Specialist - Rocky Hill, United States - AECOM
Description
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM is seeking a Part-Time Customer Support Specialist (CSS) based in Connecticut . In this position, you will be a member of our CT rides project, which manages the statewide transportation demand management (TDM) program and the customer service for CT rail Shore Line East and Hartford Line for the Connecticut Department of Transportation: Weekend position, 7 am-6 pm, Eastern Time.
The CSS is responsible for providing accurate and timely responses to commuters and others who are seeking information and assistance related to commuter travel in Connecticut. They will also work with stakeholders to get rail service information and issue service alerts to customers.
This position will be primarily remote, but there are times when applicants will need to be in the office for required training and meetings.
Important informatio n:
Responsibilities / Objectives :
Qualifications
Minimum Requirements
Preferred Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
#LG-SG1
Offered compensation will be based on location and individual qualifications. The expected range is $19.00/hour - $25.00/Hour.
About AECOM
AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We're the world's trusted global infrastructure firm, and we're in this together – your growth and success are ours too.
Join us, and you'll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: J
Business Line: Transportation
Business Group: DCS
Strategic Business Unit: East
Career Area: Operations & Maintenance
Work Location Model: Remote