- Supports IT Service Management (ITSM) Strategy, Policy, and Procedures.
- Implements and maintains effective interfaces with other disciplines and other areas within IT and the business.
- Configures and maintains BMC Helix configurations under the direction of senior team members.
- Completes work items in support of the ongoing maintenance and enhancement of the ITSM system.
- Monitor, assess and identify strategies to improve processes, services, systems and analysis.
- Delivery of effective Incident Management support for IT services with the goals to minimize business and service impact to the Company.
- Work within the Service Management framework to prevent recurrence of issues, improve the team's knowledge base, and prevent problems caused by changes.
- Partner with Application Development, Infrastructure and other stakeholders to provide proactive and business appropriate communication on status for incidents.
- Monitor metrics and measurements demonstrating application's health, performance, and goals.
- Develop ITSM tool requirements based on the service centric and process focused IT department vision
- Facilitate process and tool implementation and adoption
- Assist in developing process automation/ implementation strategy, training and communication plan
- Support onboarding of tool users throughout the RSC and field.
- Monitor process and tool compliance, suggest improvements in the deployed process and tools, and support continual process improvement
- Support patching and upgrade of the ITSM toolset (Helix) as directed
- Minimum of 5 years of experience with BMC Helix application suite (ITSM, DWPC, Dashboards, iPaaS, discovery)
- Knowledge and experience in Helix tools implementation, specifically the ITSM suite
- Minimum of 5 years of administering OOTB Helix applications suite
- Demonstrated strong Service Management knowledge in key ITSM processes including Incident Management, Problem Management,
- Change Management, Service Level Management and Knowledge Management
- Experience developing and maintaining BMC Helix application suite
- Experience leveraging Digital Workplace Advanced
- Experience with ITIL based Incident Management systems.
- Experience in implementing quality guidelines, standards and procedures
- Experience developing and maintaining reports (Helix Dashboards)
- Bachelor's degree in computer science, Information Technology or a relevant field
- Must be able to effectively interact with other teams across the organization
- Ability to manage multiple tasks along a parallel process
- Excellent communication skills
- High level ability to troubleshoot uncommon issues
- ITIL Certification
- Automated Configuration Management Database (CMDB) population from 3rd party data sources
- Development experience with BMC Atrium Integrator Spoon
- Experience supporting and developing REST API and WSDL
- Development of DWPC services
- Development within the BMC Helix Innovation suite
-
We are seeking a dedicated Systems Engineer. · The Systems Engineer will be responsible for the System Development Life Cycle (Planning, Analysis, · Design, Implementation, Test, Maintenance) of complex aircraft simulators.Researches and defines simulator subsystems and integrati ...
Orlando $150,000 - $170,000 (USD)1 week ago
-
We are seeking a dedicated Systems Engineer. · The job requires the ability to work on complex aircraft simulators and has several responsibilities including research and design of simulator subsystems and integration strategies. · Researches and defines simulator subsystems. · ...
Orlando, FL1 week ago
-
This is a position for a Systems Engineer on F35 Aircraft System Maintenance Trainer (ASMT) as part of the Operational Baseline Integrated Product Team (IPT). · ...
Orlando $100,000 - $170,000 (USD) per year1 week ago
-
Overall technical leadership and responsibility for realization of a new product release and sustaining activity. · ...
Orlando, FL2 weeks ago
-
We are looking for talented engineering students to join our team, · to work with other engineering disciplines · developing many best-in-class products and · solutions. · ...
Orlando1 month ago
-
Hiring a Workday Systems Engineer to design, build and support scalable solutions on Workday for customers. · ...
Orlando1 week ago
-
Location: United States (Relocation Assistance Provided) · Travel: Approximately 15% · Employment Type: Full-Time · Work Authorization: US Citizen Required · Security Requirement: Must be eligible to obtain Secret Clearance · Position Summary · We are seeking an experienced Syste ...
Orlando $100,000 - $170,000 (USD) per year1 day ago
-
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Symphony Enterprises, is seeking the following. Apply via Dice today · Hello, · Systems Engineer · Duration: Fulltime · Location: Orlando, FL (local they need who can Travel On-si ...
Orlando $100,000 - $170,000 (USD) per year18 hours ago
-
· Overview · GLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients. We are a successful Information Technology firm with a large staff currently providing superior information technology and advanced engineeri ...
Orlando, Florida, United States $60,000 - $120,000 (USD) per year1 day ago
-
We are seeking a Systems Engineer with experience in Model-Based Systems Engineering (MBSE) to support the Army's Next-Generation Constructive effort. · Apply MBSE best practices to design and develop system requirements and models using MagicDraw. · Perform requirements analysis ...
Orlando1 month ago
-
Our client is installing new automation into their plants and completing a global hardware and network refresh. · ...
Orlando3 weeks ago
-
We believe that by applying the highest standards of business ethics and forward-thinking, everything is within our reach – and yours as a Lockheed Martin employee. · ...
Orlando1 month ago
-
This position will require a Systems Engineer on F35 Aircraft System Maintenance Trainer (ASMT) as part of the Operational Baseline Integrated Product Team (IPT). The selected candidate will have or obtain a Secret level U.S. government security clearance before starting with Loc ...
Orlando3 weeks ago
-
This position supports the sustainment of F-35 locations worldwide. The successful candidate will be responsible for the management of COTS hardware/software and firmware products across several concurrent development and sustainment baselines. · ...
Orlando1 month ago
-
Join the Leader in Dealership IT · Helion Technologies is the nation's largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we've set the standard for dealership IT—delivering ...
Orlando, FL $100,000 - $170,000 (USD) per year3 days ago
-
This role involves overall technical leadership and responsibility for realization of a new product release and sustaining activity. · Translation of user requirements · Requirements management · Sytems design/architecture and Integration oversight · ...
Orlando2 weeks ago
-
You will be a Systems Design & Requirements Engineer at Lockheed Martin Missiles and Fire Control in Orlando, FL. · ...
Orlando2 weeks ago
-
Location: United States (Relocation Assistance Provided) · Travel: Approximately 15% · Employment Type: Full-Time · Work Authorization: US Citizen Required · Security Requirement: Must be eligible to obtain Secret Clearance · Position Summary · We are seeking an experienced Syste ...
Orlando, FL $100,000 - $170,000 (USD) per year4 days ago
-
You will be a Systems Design & Requirements Engineer at Lockheed Martin Missiles and Fire Control in Orlando, FL. · ...
Orlando1 month ago
-
We are seeking a full-time Early Career Systems IT Engineer on F35 Pilot Training Devices (PTD) as part of the Development Environment Integrated Product Team (IPT). · ...
Orlando2 weeks ago
-
The candidate will be part of the team that provides training systems for the world's most advanced aircraft – F-35 Joint Strike Fighter. · This role supports multiple programs at the Lake Underhill Lockheed Martin facility. · ...
Orlando1 month ago
Systems Engineer - Orlando - Darden
Description
JOB OVERVIEW:
The Systems Engineer Service Management will support and facilitate the IT Service Management (ITSM) processes such as Service Catalog, Incident, Problem, Change, Release and Configuration Management.
This role will support the ITSM platform and take part in the design, deployment and maintenance of the ITIL service management toolset (BMC Helix) from a functional perspective.
This position requires experience managing ITSM processes, knowledge of ITIL and ITSM best practices and technical knowledge of both IT infrastructure and applications/SDLC.
In executing processes that span the enterprise, strong communication and writing skills are essential as well as experience working in a matrix environment.
ROLES AND RESPONSIBILITIES:
REQUIRED TECHNICAL SKILLS:
REQUIRED EDUCATION:
OTHER KEY QUALIFICATIONS:
PREFERRED SKILLS AND EXPERIENCE:
#LI-Hybrid
-
Systems Engineer
Only for registered members Orlando
-
Systems Engineer
Only for registered members Orlando, FL
-
Systems Engineer
Only for registered members Orlando
-
System Engineer
Only for registered members Orlando, FL
-
Systems Engineer
Only for registered members Orlando
-
System Engineer
Only for registered members Orlando
-
Systems Engineer
Only for registered members Orlando
-
Systems Engineer
Only for registered members Orlando
-
Systems Engineer
Only for registered members Orlando, Florida, United States
-
Systems Engineer
Only for registered members Orlando
-
Systems Engineer
Only for registered members Orlando
-
Systems Engineer
Only for registered members Orlando
-
Systems Engineer
Only for registered members Orlando
-
Systems Engineer
Only for registered members Orlando
-
Systems Engineer
Only for registered members Orlando, FL
-
System Engineer
Only for registered members Orlando
-
Systems Engineer
Only for registered members Orlando
-
Systems Engineer
Only for registered members Orlando, FL
-
Systems Engineer
Only for registered members Orlando
-
Systems Engineer
Only for registered members Orlando
-
Systems Engineer
Only for registered members Orlando