Client Relations Specialist - Chicago, United States - Home Care Powered by AUAF

Description

About us
Home Care Powered by AUAF is a fast-growing non-profit organization providing non-medical in-home care service for over 25 years.

Our mission is to provide quality in-home services that allow seniors to live comfortably and independently in the familiarity of their own home.

Responsibilities:
Provide outstanding customer service
Answer all inbound calls
Fluent in Polish
Prepare new client referral files and sending them to the referral agencies
Schedule and complete caregiver application appointments
Completing client application
Copying documents
Review application files for completeness
Run background checks and provide fingerprint clearance forms
Update applicant files in our electronic filing systems
Run annual employee background checks
Communicating applicant status to other departments
Follow up with applicants that have not completed their file or submitted fingerprint results
Updating department spreadsheets, tracking referrals and applicants
Coordinate with branch offices to ensure work is completed on time
Cover the front desk/reception as needed
Follow all IDoA and AUAF policies and procedures
Other duties as assigned


Requirements:
Excellent written and verbal communication skills.
Exceptional organizational and time management abilities.
Ability to handle high-stress situations and maintain composure.
Proficient in Microsoft Office Suite.
Ability to work independently and collaboratively in a fast-paced environment


Benefits:
Paid time off
Paid Holidays
401(k) matching
Health insurance
Vision insurance
Dental insurance

AUAF is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

We are committed to providing access, equal opportunity, and reasonable accommodations for people with disabilities.

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