Information Technology Support Engineer - West Palm Beach, United States - Atlantic Group

Description

Position Overview:

Our client, one of the oldest fund managers, is looking to hire a full-time IT Executive Support Engineer out of their West Palm Beach, Florida HQ location. The firm manages $50+ Billion in AUM with 500+ employees worldwide.

They are seeking a polished, detail-oriented, and organized IT Executive Support Engineer to join their dynamic global support team. In this pivotal role, you will be instrumental in providing onsite and remote technical assistance across a range of end user technology platforms/systems to their Senior Executives and expansive user community of over 500 individuals globally.

Responsibilities:

• Maintain white glove service levels for key US executives. Includes in-office and residential support.
• Monitor and respond swiftly and effectively to requests received through the IT Helpdesk.
• Deliver excellent customer service experiences to all end users.
• Independently identify, diagnose, research, track, and resolve complex technical problems.
• Escalate issues and facilitate user assistance from third parties or other IT groups as necessary.
• Work effectively within a cooperative and collaborative global team environment.
• Troubleshoot issues related to hardware, software, user accounts, trading environments, operating systems, and mobility.
• Maintain a senior level of knowledge and involvement in various aspects of our trading environment.
• Communicate effectively with a diverse range of individuals in a professional manner, both face-to-face and through written and verbal communication.
• Participate in departmental, project, and global team meetings as required.
• Be adaptable with shifts and onsite work: Monday to Friday Day Shift, and participate in a rotating on-call, on-site, and after-hours/weekends schedule.

Requirements and Qualifications:

• BS in IT, Computer Science, or a related field.
• Proven experience in Executive support, with 3 – 5 years of experience, preferably supporting VIPs in financial services.
• Proficiency in diagnosing and resolving basic computer/technical issues, including but not limited to:
• Desktop hardware, peripherals, and printers.
• Mobility solutions including Windows laptops, MDM solutions, MFA solutions, remote connectivity, VPN.
• Apple computers, Mac OS, iPhones, iPads, and Android-based devices.
• Various operating systems, including Microsoft Windows Server and Desktop OS.
• Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and related add-ins.
• Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP.
• VDI and Citrix environments.
• Collaboration and video conferencing platforms (Zoom/Teams/Webex) and Conference room Technology.
• Operational scripting experience (PowerShell, Python, VBS, Batch) is desirable.
• Relevant certifications are not mandatory but preferable.