Patient Care Representative (100 Remote, Must Live Near Phoenix) - Phoenix, AZ

Only for registered members Phoenix, AZ, United States

3 weeks ago

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Job summary

The Patient Service Representative serves as the first point of contact for patients and healthcare providers ensuring a positive experience through efficient scheduling accurate information sharing and exceptional customer service.

Responsibilities

Schedule and register patient appointments process cancellations provide accurate information regarding services locations hours and other inquiries Handle incoming calls emails faxes and other communication channels promptly professionally Assist new patients with orientation to available services provider availability processes Update patients on the status of referrals authorizations Utilize phone scripts clinical decision trees scheduling guidelines to determine appointment types urgency routing calls appropriately Communicate complex exam preparation instructions including pre-procedure requirements to patients referring offices Send accurate complete communications to physicians healthcare providers Ensure compliance safety policies participate sustainability initiatives recycling resource conservation.
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