- Work/life balance that includes Paid Vacation & Holiday Paid Time Off
- 401k Plan with Company matching
- Retirement Savings Plan
- Educational Assistance Program (Tuition Reimbursement)
- Wellness Program and incentives
- On-site Health Clinic/Healthcare
Order Service Representative - Hanover, United States - R.H. Sheppard Co.
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1 month ago
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Description
R.H. Sheppard Co, Inc.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Order Service RepresentativeLOCATION:
Hanover / Pennsylvania (US-PA), United States |
BRAND:
Sheppard |
REQUISITION ID:
5099 |
JOB GRADE:
11
| ON-SITE/
REMOTE:
On-site
Founded in 1937, R.H. Sheppard Co. Inc. has a rich history of innovative design and American manufacturing excellence.
Headquartered in Hanover, Pa., our dedicated team of over 700 employees supply components for the trucking and transportation industry worldwide.
We are a wholly-owned subsidiary of Bendix Commercial Vehicle Systems LLC and a proud member of Knorr-Bremse.
Whatever your career path whether it's product innovation through engineering, working directly with our customers, manufacturing quality products or supporting our business in some other way, Sheppard a Bendix CVS Company delivers.
JOB DESCRIPTION:
FUNCTIONAL RESPONSIBILITIES
The primary responsibility of this position is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve issues.
Process EDI schedules and changes as needed
Respond to customer expedite reports, and open order reports on a regular basis.
Prepare quotations as needed
Process and prepare all purchase orders and changes as needed.
Work closely with Order Service Manager to develop and implement target account specific objectives, strategies, and action plans
Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Monitor customer satisfaction and communicate this information to management
Review orders to determine product types and quantities required to meet demand
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
PC Skills, i.e. Excel, Word and PowerPoint
Self-motivated and self-disciplined
Analytical and problem solving skills
Ability to work well under pressure
Communication and presentation skills
Ability to stand, stoop, bend, walk, reach frequently throughout the workday
Valid driver's license
Knowledge of MFG production and company products
Ability to travel very minimal
Working Conditions/Physical Requirements:
General office, shop and machine tool noise, dirt, grease, heat and fumes from the operation of machines and equipment infrequently.
Normal working position is sitting, standing and walking through out the plant, reaching with hands and arms, climbing stairs infrequently, talk, hear.
Occasionally will lift and or move up to 25 lbs during company visits.MINIMUM EXPERIENCE
H.S. Diploma or equivalent,
Two years experience working in a Order Services department
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What does Sheppard have to offer you?
Company-Paid Benefits:
Basic Life Insurance
Basic Accidental Death and Dismemberment (AD&D) Insurance
Short Term Disability
Business Travel Accident Insurance
Employee Assistance Program (EAP)
Voluntary Employee-Paid Benefits:
Medical and Prescription insurance
Dental insurance
Vision insurance
Supplemental Life Insurance Plans
Supplemental AD&D insurance for Employee and Family
Long Term Disability
Accident Plan
Critical Illness Plan
Hospital Indemnity Plan
R.H. Sheppard Co. Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,