Technical Support Specialist - Berkeley, CA
2 weeks ago

Job summary
The Technical Support Lead owns theSupport leg
of the RACO Customer Success model (phone/chat/email/ticketing). The role exists to restore service quickly,
deliver accurate technical resolutions, and reduce repeat issues through knowledge, automation,
and tight feedback loops into Product/Engineering and Operations.
- This is a customer-facing technical role with strong internal coordination.
Job description
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