SaaS Business Analyst - Seattle, United States - Hireforce

Description

NO sponsorship provided. NO C2C.

Responsibilities

• Perform business assessments to identify and document client requirements regarding products and functionality, ensuring efficient software solutions for the client's needs.
• Utilize Cucumber BDD to create clear, concise, and executable specifications and write human-centered user stories for software development.
• Provide ongoing support for QA and Development teams by clarifying requirements and addressing queries related to acceptance criteria.
• Identify core client business needs, decompose and document operations concepts into story maps, briefings, and user stories, document business rules, and construct workflow diagrams.
• Using best practices, identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, processes, and other relevant changes.
• Configure and modify our platform's templates, workflows, users, roles, and profiles.
• You may serve as the expert for one or more existing clients, ensuring their requests and needs are captured and executed on
• Ability to organize, communicate, and articulate the solution to the customer and implementation team
• Maintain communication with customers, partners, and internal teams to overcome challenges and ensure the achievement of design objectives.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
• Share best practices with Product Management, Technical Support, Sales, and Marketing to enhance the company's implementation methods and value proposition.

Required Skills

• 2-year college degree (or more) and/or comparable work experience
• In-depth knowledge of Gherkin methodology and experience in writing Gherkin scripts for Behavior-Driven Development (BDD).
• Able to facilitate requirement gatherings and interpret user requirements from current state to future state based on customer meetings
• You will frequently collaborate with client product teams, PMOs, and development teams, aligning all teams on requirements and technical solutions.
• Experience leading implementations with clients or working with enterprise partners and system integrators
• Experience implementing BA processes, including requirement gathering and design processes within an agile methodology while utilizing Gherkins methodology.

Preferred Skills

• Experience using development systems such as ADO or Jira
• Experience in workforce development projects with public sector organizations
• Admin Certification with experience at other Salesforce consulting firms where you contributed to a new instance of Salesforce implementation and configuration
• The ability to manage projects to a budget and scope, and change management
• Familiarity with multiple implementation standards and methodologies
• Understanding of data migration methodologies to assure the integrity of project data, including data extraction, storage, manipulation, processing and analysis
• Experience with data visualization tools such as Figma, Microsoft Visio, Excel, and other core Microsoft products.
• Domain knowledge and delivery experience in the Public Sector