Help Desk Analyst Co-op - O'Fallon, United States - True Manufacturing

    True Manufacturing
    True Manufacturing O'Fallon, United States

    1 week ago

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    Description

    Overview:

    The Help Desk Analyst Co-op troubleshoots and resolves issues related to operating systems, applications, hardware failures, printing problems, user accounts, etc. with exceptional interpersonal skills and a focus on building customer rapport and listening.

    Responsibilities:

    Essential Duties and Responsibilities (Includes but not limited to):

    • Field incoming support requests from end users via telephone and email, in a courteous manner.
    • Troubleshoot and resolve issues related to operating system, applications, hardware failures, printing problems, user accounts, etc.
    • Answer hardware and software general usage questions.
    • Build a rapport and elicit problem details from customers.
    • Document all pertinent end user information and nature of problem or issue; record the information in an online ticketing system.
    • Provide status information on open support requests.
    • Assign support requests (when required) to the appropriate support technician or analyst.
    • Escalate issues as needed.
    • Regular and reliable attendance in the office is required.
    Qualifications:
    • Full-time student pursuing an Associate's or Bachelor's degree in information technology, computer science or similar field required.
    • A student that has completed at least 24 college credit hours is preferred.
    • Knowledge of basic computer hardware, such as desktops, laptops, mobile devices and peripherals.
    • Experience with desktop operating systems such as Windows 7, Windows 8.1, Windows 10 and Macintosh OSX.
    • Experience with Microsoft Office products such as Word, Excel, PowerPoint, Outlook and Skype for Business.
    • Exceptional interpersonal skills, with a focus on building customer rapport.
    • Strong written and oral communication skills.
    • Strong documentation skills.

    The duration of this co-op is May to December, 7:30am - 4:00pm or 8:30am - 5:00pm, Monday through Friday.

    Housing Stipend Assistance Program available to those who qualify.

    We are proud to be an Equal Opportunity Employer.

    Company-paid background check required upon hire.